Anthony Gizzarelli

Experience

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  Logic Technology Inc.

  May 2002 - Apr 2004

  UNIX Operations Shift Lead

  Assign work to all other team members as it comes in through the automated ticketing system.Provide operational direction and leadership for all UNIX administrators. Level load all resources using their strengths and weaknesses to maintain the highest levels of service while also keeping the team moving in the right direction.Maintain SLA information for the weekly calls discussing service levels.Act as escalation point in a 24x7 environment with other operational leads for different disciplines. This includes being the point person for any issues that arise requiring multiple resources and customer notification. Establish bridge calls with technical resources, business leaders, and customers when required.Lead the daily operation status call that allows members of all sites to discuss any issues that are impacting them. Provide a daily “meeting minutes” so that all other operational groups are aware of any issues that are impacting our team.Hand off tasks to the 2nd and 3rd shift team members and receive and discuss their daily reports.Maintain long-term infrastructure/operations projects (such as patching and server standardization)Work with the customer to ensure that all needs are met in a timely fashion while continuing to keep our team focused on being consultative as well as responsive. Show less

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  Logic Technology Inc.

  Sept 2004 - Jun 2011

  Responsible for leading the TSG Backup/Recovery Teams at General Electric and Juniper Networks. These two groups are responsible for the backup operations of approximately 8,000 servers worldwide using CommVault, Avamar, NetBackup, SnapVault, Backup Exec, Arcserve, and Legato as their primary methods of backups.Daily interface with all members of both teams to set work load and expectations. Detailed backup failure reports are created, approved, and submitted to the each of these clients.Attend multiple meetings each day to interface with the clients and teams to ensure proper communication and prioritization of daily work and long term projects.Perform monthly consistency checks to ensure that all systems are backed up as expected. Any failures are noted and corrected as appropriate.Work with leadership at each client to ensure that proper levels of backup success are maintained as well as vetting of any concerns with regards to capacity or other potential backup problemsCraft and perfect best practices for all methods of backup, and work with the clients to implement them at all locations.Top level escalation point for all clients with regards to backup/recovery issues and requirements. Show less Responsible for leading the TSG Backup Team at General Electric supporting all backup systems, including Avamar, NetBackup, Legato, and Backup Exec.Provide 24x7 On-Call support for all escalations within the backup realm, both technical and operational.Interface with the client (TSG) on all daily issues as well as planning on all future work, the most current being the NetBackup 6.5 upgrade being performed by the team.Perform consistency checks to ensure that all systems are being backed up or have documentation as to why they are not.Ensure that all backups are being performed properly by checking logs and software tools for error codes and run remedial backups as necessary. Show less Technical Director and Subject Matter Expert for the Operations Team which is responsible for overseeing of the entire Infrastructure for NT Server, UNIX Server, High Performance Computing, and Storage groups. Act as the Operations Team Lead in the absence of the regular leader.Provide 24x7 On-Call support for all issues relating to day-to-day Operations of the Infrastructure Team for TSG.Act as the escalation point for all teams.Developed a website that has made the Case Management process much more streamlined and easy to use. This website has been critical to our success with the managing of all incidents within GE.Create weekly SLA reports and monthly P&A Reviews that are presented to GE management for tracking and reporting needs.Ensure that weekend staff and off-shift personnel hand off to the next appropriate shift personnel. Review daily work logs to ensure that staff is level loaded, and reporting all work and issues properly. Show less

  • Corporate Backup Technology Lead – Technical Director

    Oct 2009 - Jun 2011

  • Backup Team Leader – Technical Director

    Jul 2008 - Oct 2009

  • Operations Subject Matter Expert - Technical Director

    Sept 2004 - Jul 2008
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  EMC

  Jul 2011 - Jul 2013

  Work closely with Sales, CS, partners, customers, and other TS groups to manage the life cycle of highly complex, high risk projects from design through customer and Customer Service turnover.Manage the delivery of consulting services for EMC engagements. Responsible for the delivery of a project/program implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensure the implementation of project/program activities is coordinated with EMC partner resources, if necessary. Manages the staff that is the primary interface to the customer, vendor and all EMC personnel associated with the engagement. Prepare, maintain and submit clear & concise activity/progress reports and time recording/management reports in accordance with published procedures. Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given engagement.Stay abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.Monitor employee job performance and provide coaching, counseling, and motivation to maximize employee performance. Assist functional Delivery Manager with the recruiting and hiring employees, based on global profiles, who can help grow and drive business.Articulate the full value of EMC solutions and services benefit to the customer. Ensure a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery personnel.Ensure customer satisfaction is met by maintaining process quality through the execution of the quality management program.Provides employees with on-going cross-training opportunities on a variety of EMC products by utilizing classroom, OTJ, WEB based training and brown bag lunches. Show less Provide operational support and guidance for customers to support the management and use of EMC backup solutions. Responsible for performing a wide variety of daily backup management tasks as well as providing recommendations for effective and efficient backup system use. Use knowledge of industry best practices in the implementation and support of complex backup environments.Provide proactive recommendations to the customer for improving backup operations and/or effective use of EMC backup solutions to help maximize their satisfaction with EMC.Responsible for performing daily operational tasks like backup remediation and maintaining the availability of backup equipment at the customer’s sites.Participate in the execution of the business continuance and disaster recovery plans as agreed upon by EMC and the customer.Participate in the design and operational execution of the customer's backup disaster recovery process as required.Perform necessary backup infrastructure maintenance in accordance with EMC and customer's change management policies.Participate in the continual review and improvement of existing operational policies and procedures in compliance with EMC's storage management best practices. Show less

  • Team Lead, Delivery Practice

    Aug 2011 - Jul 2013

  • Senior Storage Operations Specialist

    Jul 2011 - Aug 2011
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  AIG

  Jul 2013 - Jul 2017

  Sr. Manager, Backup Operations & Engineering

  Ran the Proof of Concept and subsequent environment redesign for EMC NetWorker software to be deployed on LINUX instead of the current AIX implementation due to several issues that were seen with the AIX kernel.Upon joining the team in July of 2013, there were approximately 9,300 servers in the environment and a daily backup success rate of about 94%. While this is above the industry standard, we have pushed to get better results on a daily basis and as of March, 2016 we are running a daily average of 99.2% and backing up over 17,000 servers globally.DPA 6.2 implementation and configuration. AIG has been at the cutting edge with DPA software development often working hand in hand with the software engineers to fix bugs as they have been found.Work with the Legal and Compliance teams to ensure that all of the Corporate policies are adhered to. Also work closely with them for information related to AIG policies and/or data required for an ongoing litigation. Run quarterly self-audits of our environment to ensure that all servers that should be backed up are, and that the configurations of those backups pick up all of the data that should be. This self-audit is then used to update any discrepancies in the CMDB.Answer to approximately 75 audits per year. As of March, 2016 there have been zero audit fails as all data being requested has been accounted for and evidences provided as required.Orchestrated the BURA Get-To-Green project where we were finishing up the consolidation of all AIG business entities into the AIGGS IT organization which consolidated all of the IT for the businesses. During this time the BURA team had to arrange for the addition of operational backups for over 3,400 servers bringing the total up over 13,000 as of September, 2014. This number has since increased to over 17,000 and is expected to be continue growing to over 20,000 by next year. Show less

• 

  Rubrik, Inc.

  Aug 2017 - now

  Responsible for managing pre-flight communication with the customer to ensure that all prerequisites are completed prior to arrival.Complete the racking of all Rubrik Briks which includes the cabling or all power and network connections.Upgrade the software on all Rubrik Briks to the customer agreed upon code revisions.Provide user education on the Rubrik software and hardware and assist in any initial setup requirements.Perform POCs for the Sales Engineering team with the customer based on their needs. Show less

  • Delivery Manager

    Mar 2022 - now

  • Senior Field Consultant

    Jul 2019 - Mar 2022

  • Field Engineer

    Aug 2017 - Jun 2019