Amit Kumar Das

Experience

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  CMS COMPUTERS Ltd

  Aug 2005 - Dec 2006

  Facility Management Engineer

  • Reported to the Project Manager, responsible for all computers.• Managed IT Vendors like IBM, HCL, HP, Auto Desk, OCE, Canon, Nortel, Microsoft, CA, Norton etc.• Managed Outlook Express and Lotus Notes Clients and monitored Lotus Domino Server.• Help desk analyst, an operations analyst, and a Windows 2000 and 2003 Server based network administrator in supporting 60 employees.• Backing up Server data (Both local and network) using Windows and third party Server Backup.• Involved in day-to-day operation of Windows 2000 Server network and Windows 98, 2000 Prof and Xp Desktop.• Managed IT inventory including software. Show less

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  Wipro Infotech

  Jan 2007 - Mar 2010

  Senior FM Engineer

  • Project Lead in Making a New IT infrastructure of 200 users.• LAN Administration: added users; printers; removed users; controlling access right list.• Monitored server performance• Performed day-to-day administration functions, backup and restoration, file server maintenance.• Installed, configured, performed troubleshooting and deployed Windows 2003 and 2008 Servers.• Deployed oracle database server and support for application server.• Designed, planned and implemented Group Policy, delegation strategies and OU structure.• Assisted in developing plans, strategies and solutions for the design of a new stable and secure desktop, and for the migration of users and services from the current infrastructure into the new design.• Participated in complete system builds, upgrades, migrations, code deployments and patch management.• Configured automatic updates for network clients by using Group Policy• Implemented security policy and virus protection.• Performed day-to-day administration functions, backup and restoration, server maintenance.• Supported all remote offices and home-based users using NetMeeting, VNC and Cisco VPN.• Administered change management related to server upgrades and software installation.• Managed different vendors related to IT.• Prepared and maintained documentation of technologies, standards and procedures.• Provided technical support for hardware/software configurations and applications.• Administered and supported local/LAN printers.• Administered/provided troubleshooting for Lotus Notes and MS Outlook. Show less

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  SMS Siemag AG

  Apr 2010 - Oct 2012

  IT Administrative Assistant

  • Managed all aspects of the Windows support service, ensuring viability and continuous uptime of our Engineering build environment.• Implemented and configured the company systems infrastructure: defined standards, policies, and procedures• Provided administration of Windows based servers environment consisting over 300 users.• Guaranteed operational readiness of new technology released into production.• Designed and implemented Virtual Environment using VMware.• Performed technical design for major changes to existing company environments.• Updated all documentation related to configuration, service records, processes, asset inventories, administration manuals, topologies etc• Offered technical support to users with different levels of IT proficiency.• Managed problem solving analysis of servers, workstations and systems.• Set up, configured, maintained network services, equipment and devices.• Implemented security programs and system to avoid unauthorized access to privileged data.• Implemented Windows software update service to update clients.• Implemented Anti-Virus, Anti-Spam update server with clients• Installed new hardware, systems and application software for networks.• Guaranteed operational readiness of new technology released into production.• Installing, managing Network Printer, Plotter through dedicated Print Server.• Supervised Helpdesk Team support for users.• Migrated/Upgraded VMware and Windows System Versions. Show less

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  Wipro

  Nov 2012 - Dec 2016

  Sr. System Administrator

  Managing all aspects of the Windows support service, ensuring viability and continuous uptime of Wintel and Virtualization based datacenter.Responsible for ensuring best practice processes are in place and being followed to improve service delivery and support to the business.Designed and managing the whole Datacenter component like Dell, HP servers, Cisco L2 and L3 Switches, Voice Gateway, Cisco UCS, Checkpoint UTM, NAS Storage, Cisco ASA, VMware, Windows 2008 R2 and 2012 servers and MS SQL servers.Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems.Day to day operation on Server/Storage/OS/etc., issues/management, change management.New Projects support for infrastructure design, procurement, installation and commissioning of new hardware.Managing Production platform, daily health check, monitoring, and execution of CRs as per CR calendarInstalled and configure different VMware component, tools with NAS (NetApp) and SAN Storage. Manages performance of Team Members, including handling of user complaints and escalation problems, manage leave plans and attritionProvides technical direction for systems migration and integration.Responsible for documentation Audit Policy, network and server infrastructure, network diagrams using MS Visio, infrastructure policies, procedures and instructions.Managing and Monitoring Network both Virtual and Physical.McAfee EPO deployment, Configuration and manages Updates, reports and day to day monitoring.Lead a team of Helpdesk supports on escalated calls.Managing 3rd party vendors responsible for providing hardware, support and serviceProviding remote users support located as multiple locations.Deployment and support of Cloud based apps.Implemented backup solution using Autoloader and Symantec BackupExec Show less

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  IBM India Private Limited

  Dec 2016 - Oct 2019

  Sr. System Administrator-BigFix
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  FIS

  Oct 2019 - now

  System Manager