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Raymond Mills, MDiv.

Raymond Mills, MDiv.

Followers of Raymond Mills, MDiv.2000 followers
location of Raymond Mills, MDiv.Warwick, Rhode Island, United States

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  • Timeline

  • About me

    Leading the way to a better Customer Experience

  • Education

    • The Peterson School of Engineering

      2007 - 2008
      Certificate Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology

    • Bryant University

      2000 - 2004
      Bachelor of Science (B.S.) Business Administration, Management and Operations

      Activities and Societies: Multicultural Student Union; DJ at WJMF, Football

    • Bryant University

      2012 - 2013
      Certificate Project Management

    • Gordon-Conwell Theological Seminary

      2016 - 2021
      Master of Divinity - MDiv Urban Ministry

      Our flagship degree, the Master of Divinity with a concentration in Urban Church Ministry prepares nearly 40% of our students to serve in ministry. Through a wide array of courses with a unique urban emphasis, this robust degree will give you the skills and foundation that you need to effectively proclaim God’s redeeming work in the context of the city.

  • Experience

    • Schneider Electric

      Jun 2004 - now

      Point of Escalation for team members, who train technicians and customers on newly developed products; Support team with standard commercial refrigeration and air conditioning practices; Construct troubleshooting & knowledge based documents for my team and field engineers, Operate on a 24x7 on-call rotation supporting high-level customers; Evaluate various cases from technical questions, complex configurations, and troubleshooting; Support cooling and environmental installations, Provide high-level telephone and e-mail support to customers, Diagnose and troubleshoot customer problems relating server room cooling systems. Show less

      • Customer Experience Leader & Issue to Prevention Advocate

        Oct 2022 - now

      • Customer Loyalty Trainer

        Oct 2019 - now

      • Customer Project Manager, Advanced Support - 3PH Power Products & Cooling Solutions

        Nov 2012 - Nov 2022

      • Advanced Cooling Support (AC/R)

        Jun 2004 - Nov 2012

    • Grow The Heck Up

      Jan 2016 - Jul 2018
      Contributing Writer

      Growtheheckup.com is a community of writers and media content providers discussing race, religion, politics, and the bible. As a contributing writer, I help strengthen a strong brand voice that connects with our diverse audiences either through researching media content or crafting written material.

    • The King's Cathedral

      Jun 2016 - Oct 2021
      Minister in Training | Executive Assistant

    • The King’s Cathedral

      Oct 2021 - now
      Associate Pastor

  • Licenses & Certifications

    • EPA Certification - Universal

      Refrigeration Service Engineers Society
      Jun 2008
      View certificate certificate

    • Problem Solving

      McKinsey & Company
      Aug 2022
      View certificate certificate

    • Business Strategy

      McKinsey & Company
      Oct 2022
      View certificate certificate

    • Project Management Certificate

      Bryant University
      Nov 2012

    • Management Accelerator part of Black Leadership Academy

      McKinsey & Company
      Jan 2023
      View certificate certificate

    • A2E Business Fundamentals

      McKinsey & Company
      Jan 2022
      View certificate certificate

  • Honors & Awards

    • Awarded to Raymond Mills, MDiv.
      Certified Customer Experience Trainer ASLAN Feb 2020 Training employees on how to give each Customer a phenomenal Experience every time & Turning customers into Loyal Customers
    • Awarded to Raymond Mills, MDiv.
      Most Valuable Player Award Nominee - Dec 2019 The Most Valuable Player award is for the individual contributor that demonstrates a phenomenal customer service experience. This person goes above and beyond the call of duty and leaves a lasting impression on the customers and their colleagues.
    • Awarded to Raymond Mills, MDiv.
      AWE (Awarding Workplace Excellence) Inclusive Leadership Series WiSE (Women in Schneider Electric) Aug 2019 A leader of a team or department in West Kingston, RI to attend the New Lens of Leadership program, which is a methodology that is brought to life through exploration and experiences. Attenders dive deep into the root of why, what, and most importantly, how leadership competencies must change to be relationship-focused, introspective, and inclusive. AWE designs a solution that combines the content, sequencing, and method(s) of delivery that works best to unlock leadership potential in you… Show more A leader of a team or department in West Kingston, RI to attend the New Lens of Leadership program, which is a methodology that is brought to life through exploration and experiences. Attenders dive deep into the root of why, what, and most importantly, how leadership competencies must change to be relationship-focused, introspective, and inclusive. AWE designs a solution that combines the content, sequencing, and method(s) of delivery that works best to unlock leadership potential in you, your team and your organization. Show less
    • Awarded to Raymond Mills, MDiv.
      Shawn M. Nassaney Leardership Award Brent Cogswell, Vice President - Customer Care Center North America May 2013 Shawn M. Nassaney Award is given to a Team Leader, Supervisor, or Manager that best demonstrates top leadership qualities.

  • Volunteer Experience

    • National President, Black Professionals Employee Resource Network

      Issued by Schneider Electric on Jan 2024
      Schneider ElectricAssociated with Raymond Mills, MDiv.

    • Volunteer

      Issued by Junior Achievement of Rhode Island on May 2014
      Junior Achievement of Rhode IslandAssociated with Raymond Mills, MDiv.

    • Black Professionals Employee Resource Group (BPERG) New England Chapter President

      Issued by Schneider Electric on Oct 2020
      Schneider ElectricAssociated with Raymond Mills, MDiv.

    • Bryant Football Captain's Council

      Issued by Bryant University on Oct 2020
      Bryant UniversityAssociated with Raymond Mills, MDiv.