Elaine Bovill

Experience

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  BT

  Jul 2002 - Oct 2005

  Various roles-Plan, design and deliver many bespoke programmes for BT Personnel including many behavioural change programmes, senior and management development, career guidance. Drive BT Campaigns in the Glasgow communities as BT Ambassador e.g Schools, Prison, families, Councils and charity organisations .Fundraising for Community Development.Work in partnership as part of Chanel Management team on National Projects. Working in partnership delivering for external organisations e.g B2B Sky,Scottish Power,RBS whilst travelling throughout Uk.Project leader for BT'S massive recruitment drive of 400 new recruits.. Sales Manager, covering Centre Manager in BT Call centres driving performance and results. Coaching and mentoring 12 sales managewrs 8 coaches and managing 140 customer service advisors Show less Led BT, system skills training project, due to massive recruitment drive of 400 customer service advisors.Recruited 22 trainers.Key Responsibility and manager of 22 trainers.Trained and coached senior management teams to deliver culture change programmes.Deliver employability and learning skills for UK engineers in redeployment.Worked in partnership with Channel management of outsourcing companies on behalf of BT.Delivered all training for BT personell.Coached sales-people to help improve conversion rate,Delivered big big style of delivery due to mass recruitment.Travelled UK wide. Show less

  • People Development and Training Manager/Mobile Trainer

    Aug 1997 - Oct 2005

  • Sales Manager/Covering Centre Manager

    May 2003 - May 2005

  • People Development and Training Manager

    May 1993 - Apr 2005

  • Graduation Manager

    Jul 2002 - Apr 2003
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  Glasgow's Regeneration Agency - now known as Jobs & Business Glasgow

  Oct 2005 - Apr 2011

  Community Employability and Learning Mentor

  One of four project mentor's in Glasgow city wide project. Design, plan and deliver bespoke programmes.Lead, mentor ,coach, whilst working in partnership with major senior employment stakeholder and clients.Recruit candidates for various organisations. Plan, design and deliver information sessions and events for employers, job centres, communities, and funders. Provide reports, data, performance and results for all external and internal stakeholders. Conduct one to one and group measure and evaluation forums for all clients and stakeholders.Work and coach social inclusion clients one to one and in group sessions. Liaise and attend all meetings with Community Planning and external organisations groups around Glasgow City. Show less

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  GSERA

  Nov 2006 - Apr 2011

  Training and Development

  Designed and delivered employer led training courses.Project led on Getting Ready for Work programme for 16-24 yr olds.Worked in partnership with skills development Scotland, job centre plus, Glasgow City Council, and many other city employers.Delivered employability and learning programmes.Construction Mentor. Designed and delivered customer service programmes for different clients.Recruited for employability projects.Employer engagement for apprenticeships.(18yrs-60yrs)CSCS Invidulator. Show less

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  Roots to Grow/Master Impact Training

  Oct 2011 - Oct 2020

  Director/Learning, Development & Executive Coaching Consultant

  Professional Management,Learning & Development Consultants who are looking to plan,design & deliver bespoke world class behavioural change, Roots to Grow programmes.Working in partnership to deliver our unique bespoke programmes tailored for you, to maximise and match your specific needs. Measuring and evaluating of your success, to ensure a new Root to Grow given you,our clients a return on investment using nlp new methodologies and techniques to drive solid growth. Current -Founder of Roots to GrowPast- Managerial, Leadership Executive &Behavioural Change Coach for many blue chip and public organisations Show less

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  Master impact training Ltd(Brittish gas) (The wisegroup)( Carphone Warehouse)(FineholmEstate agents)

  Oct 2011 - Oct 2013

  Training Development Executive Consultant

  .Wisegroup /Carphone/Fineholm/• Designed and delivered training for employability managers, advisors, sales, and repair teams.• Trained all behavioural training- for Contribution of Vision.• Delivered all technical skills using technology e.g. pc, tablets.• Delivered world class customer service programme for Carphone warehouse.• Designed and delivered Roots to grow selling skills for employer engagement clients. • Travelling all over UK, e.g. London, Birmingham, Sheffield, Manchester.Oct 2011-Jan 2012-FreelanceTrainer Associate--Blue-Sky Solutions-British Gas. • Deliver all customer service training to British Gas Personnel on behalf of Blue Sky.• Deliver Personal Best programme for management team of British Gas. • Freelance trainer with blue sky business and executive coaching.Training director with Master Impact Training .Design bespoke training programmes. Show less

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  Teleperformance/John lewis/B&Q

  Oct 2013 - Jan 2014

  Project Trainer/Business recovery consultant

  • Redesign B&Q’s Customer Service Training Programme on behalf of Teleperformance.• Consult, plan and design Business recovery plan for senior management team.• Advise and coach behaviour change within teleperformance management teams• Design and collaborate improvement programme delivering against performance improvement plan of client.

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  Webhelp UK/Sky

  Jan 2014 - Oct 2014

  Management Behavioural Coach

  • Work together on management programmes with Head of Management Development for the Webhelp University.• Key managerial project consultant over 4 sites of Webhelp Uk.• Design & deliver managerial behaviour programmes to Webhelp Uk. (Sky,Vodaphone)• Coach and support stakeholders’ engagement. (coaching senior operational managers to coach)• Building credibility by consulting with operational stakeholders across 4 sites.• Coach cultural and behavioural change to drive performance and results.• Share new methodology and ensure best practice, increasing value in measure and evaluation . of Managerial project. Show less

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  Routes to Work South

  Jan 2016 - Nov 2016

  Learning and Development Consultant

  • Liaise with senior stakeholders, internal and external clients for Routes to Work South.• Deliver advanced behavioural personal development programmes, partnering for working matters project on behalf of South Lanarkshire Council.• Design and deliver bespoke programmes for new guidance advisors, social care teams and managers.• Design and deliver cultural change programmes.• Work in partnership with Routes to Grow on designing and delivering, whilst ensuring to make a difference. • Design and Deliver Roots to Grow NLP behaviour portfolio to ensure, in coordination with Salus mental health portfolio.• Develop strategies and techniques to support clients, using nlp and cognative behavioural models. Show less

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  Search Recruitment Ltd

  Jul 2017 - Jul 2021

  Recruitment Assessor

  Recruitment Assessor- Partnership working with various Employers. Assessor and Recruitment consultant for all recruitment of staffing, apprenticeship programmes and employees on behalf of Banking organisations. Coach and mentor management teams on recruitment assessment processes and procedures..

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  Includem

  Mar 2021 - Jul 2021

  Includem -Sessional Mentor

  Sessional to compliment University work. Coaching, Supporting young people and their families. Emotional Support - Use of Emotional intelligence- Life coaching behaviours and Neuro Linguistic Practitioner skills.

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  Change Recruitment

  Jul 2021 - Jan 2022

  Change Recruitment-virtual Recruitment Consultant