Jenn Fifield, CSM, PMP

Experience

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  Descanso Gardens

  Jan 2004 - Jun 2005

  Store Volunteer

  • Worked weekends as cashier and sales staff in retail store

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  American Chamber of Commerce in China

  Jun 2008 - Jan 2008

  Summer Intern

  • Coordinated speaking events and luncheon/dinner meetings for U.S. and Chinese member corporations• Researched, drafted, and edited articles for AmCham monthly magazine• Converted and edited membership database; analyzed demographics of individual and corporate memberships • Serviced and renewed memberships for major U.S. corporations and senior executives• Conducted research on Beijing Olympics and Chinese economy, environment, and government policies for staff

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  Korn/Ferry International

  Aug 2010 - Jan 2010

  Leadership & Talent Consulting, Inc.

  • Researched and outlined presentation for “Women in Leadership” conference (Beijing, September 2010)• Conducted research on diversity, management development, training practices, and business leadership in China• Supported business development for training, leadership development, organizational development initiatives

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  Korn/Ferry International Consulting (Beijing) Ltd.

  Aug 2011 - Jan 2011

  Summer Intern

  • Conducted research on corporations, industries, and economic trends in China• Supported business development initiatives for partners and principals• Identified and profiled top executive leadership of local companies and multinational subsidiaries

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  Wells Fargo

  Jan 2013 - May 2014

  Bank Teller/Foreign Currency Teller

  • Ranked top teller in branch for customer service based on anonymous customer surveys• Achieved #2 sales position in branch for Q1 2014• Built and maintained rapport and relationships with both new and old clients• Given additional responsibilities to carry out control tasks and audit other tellers • Assigned new responsibilities as foreign exchange teller for all currency transactions

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  Ayush Herbs, Inc.

  Jul 2014 - Apr 2016

  Executive Assistant, Customer Relations Manager, UX Lead, & Researcher

  • Provided administrative support to three executives (CEO, President, and Vice President) and functional HR support• Led multiple innovative projects to support company growth and improve financial and operational performance:-- ERP/CRM – identified, interviewed, and evaluated six ERP/CRM systems; liaised with operations, sales, and marketing teams to define everchanging requirements; presented recommendation to senior executives-- Rebranding/MAP – exercised complete ownership to evaluate MAP pricing, alignment, and rebranding across retail and professional channels; communicated and enforced new marketing and pricing strategy with resellers -- HR Processes & Documentation – drafted and implemented comprehensive new employment practices and materials-- Leadership & Training – established and led major new initiatives in professional and leadership training programs; identified and retained external trainers, recruited internal performers to train peers Свернуть

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  Capgemini

  Apr 2018 - Oct 2018

  • Managed and facilitated various projects within Microsoft's Global Trade Organization (GTO):-- Project CHESS – delivered LexisNexis Bridger platform to internal teams for self-service screening; partnered with Engineering team to diagnose and reconcile backend issues-- OneVet – created GTO end-to-end vetting process for anti-bribery and anti-corruption-- CMAT/Payment Central – commended for manual search and processing of large volumes of data for extremely sensitive reporting under time constraints, helping the team meet the target-- OMEGA – engaged in data organization in SharePoint• Executed with Global Trade BI team quality/legal reviews of all transactions to identify sanctioned/embargoed entities• Created process documentation for legal team (CELA) audits and GTO team of new systems and tools and existing processes Свернуть • Supported HR planning and integration with LiquidHub; similar activities performed with Capgemini• Managed/led multi-disciplinary projects to support global business objectives in U.S. & India, including: -- HR Processes & Documentation – created 15+ comprehensive, companywide policies and documents for compensation & benefits and employment; collaborated with CEO, executive team of ~20 people, and external professional firms-- Power BI – as PM, managed business requirements within 3-month timeframe and budget for companywide initiative to create data visualization concepts for Microsoft; led efforts across Europe, Asia, and North America with CEO, VP, global stakeholders, internal resources, and Microsoft team-- T-Mobile Benefit – exercised full ownership from idea through development to final implementation of new corporate benefit; evaluated multiple vendors; presented recommendation to CEO and senior executives -- Immigration – managed all visa matters for U.S. and India teams and liaised with external legal teams; oversaw immigration issues, risks, and responses to changing Federal policies; monitored & reported immigration status; established in-house process documentation, schedule/timeline & budgets for candidates; tracked improved company margins through employment of highly-qualified overseas professionals Свернуть

  • Project Manager (Microsoft)

    Jun 2018 - Oct 2018

  • Senior Associate - Human Resources

    Apr 2016 - Jun 2018

  • Agile Implementation Project Manager (Microsoft)

    Apr 2018 - May 2018
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  AIM Consulting Group

  Nov 2018 - Jan 2019

  Jr. Project Manager/Communications Specialist (Premera Blue Cross)

  • Supported project teams (PBX, CRCA, and CCEO) in execution phase to migrate 3,000+ phone and analog units across organization to new Cloud system• Restructured project from waterfall framework to hybrid agile framework; initiated daily stand-ups; introduced Kanban board to team; adapted agile processes as appropriate• Analyzed existing workflows and processes; identified and implemented productivity improvements-- Recommended location mapping during migration prep work, reducing execution hours by 40%-- Created process documentation for end users and team members, including migration night testing procedures; phone set-up configuration documents, etc.• Provided daily updates to project manager and system analysts, utilizing Smartsheet and SharePoint to track project teams, milestones, tasks, and outstanding issues• Developed, managed, and executed company-wide communication plans for migration initiatives; managed team inbox and responses for all project inquiries• Onboarded and trained four Project Coordinators Свернуть

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  Premera Blue Cross

  Jan 2019 - now

  • Business Implementation Manager III (Project Manager), Corporate Data & Analytics

    Oct 2021 - now

  • Business Implementation Manager II (Project Manager), Corporate Data & Analytics

    Jul 2021 - Oct 2021

  • Business Implementation Manager I (Project Manager), Corporate Data & Analytics

    Jan 2019 - Jul 2021