Yan Wang (MSc, ITIL, PMC)

Experience

• 

  Ha Di Information and Technology Ltd

  Jun 2008 - Sept 2008

  Technical Support

  assisted technicians managing a server room, maintained computers systems and networks

• 

  Database and Data Mining Laboratory, University of Manitoba

  Sept 2011 - Dec 2011

  Student Researcher

  programmed and tested a new data mining algorithm, wrote a technical report

• 

  University of Manitoba

  Sept 2012 - Oct 2014

  • Conducted multiple user studies with surveys and wizard-of-oz methods, applied qualitative and quantitative analysis techniques, and published three Human-Computer Interaction related papers and one Data Mining paper • Developed and Managed the research survey site using html5, Php, My SQL • Implemented a UI to control robotic behavior using Python for user study managed the laboratory, supervised and assisted students on solving theoretical and programming problems, and evaluated students’ performance

  • Research Assistant

    Jan 2012 - Oct 2014

  • Teaching Assistant

    Sept 2012 - Apr 2013
• 

  Canadian Tire Corporation

  Sept 2014 - Sept 2017

  Business Analyst

  • Established a confluence knowledge base including project specs, business requirements, roadmaps, support model, etc. • Used data-driven approach (Adobe Omniture, Google Analytics) to prepare and developed user cases which increased the usage of WiperBlade App in CT store by 15% • Utilized different analytical tools to observe the CT app or website performance (AppDynamic, NGINX, etc) which reduced level 1 service tickets by 10%• Conducted usability testing for a Virtual Reality App which reduced 50% of user guide content • Prepared test cases using Jira or HP QC, which reduced manual workload · Helped making application builds for iterative testing to mitigate the developer resource limitation • Involved to design A/B testing for Black Friday Digital Camping Show less

• 

  Giesecke+Devrient

  Sept 2017 - Nov 2023

  • Implemented Coupa - SAP Integration project to automate customer billing and payment process that reduced the manual work for billing team • Managed more than 20 Line of Business for 6 financial institutions (Canadian Banks, US Banks and South Africa Banks) , 0 production issue due to requirements or solutions • Led three developers working with South African team to build an modular coding environment to reduce IT effort for on-boarding new clients• Analyzed SAP data for all clients to provide solution for a critical production issue within 6 hours, and presented the solution to VP and CEO which fixed 50% of the issue• Built data visualizations using Excel for portfolio management which reduced manual report time and helped risk analysis Show less

  • Team Lead, IT BSA

    Jan 2022 - Nov 2023

  • IT Business Solutions Analyst II

    Sept 2017 - Dec 2021
• 

  Tangerine

  Nov 2023 - now

  Technology Business Lead