Marc Duarte

Experience

• 

  Abercrombie & Fitch Co.

  Jun 2017 - Aug 2017

  Sales Associate

  • Developed customer service skills by working directly with customers. • Acquired problem-solving skills in a high stress, time-sensitive environment. • Improved computer efficiency by using company POS system daily.• Provided an elevated customer experience to strengthen customer satisfaction and loyalty.

• 

  LIDS Sports Group

  Feb 2018 - May 2019

  Assistant Manager

  • Successfully managed day-to-day store operations, including staff supervision, inventory management, and merchandising, resulting in a consistently high level of customer satisfaction.• Received recognition for outstanding performance, contributing to the store’s ranking as a top-performing location in the Northern California region 12 times. • Collaborated with the marketing team to execute store-level promotions, driving increased foot traffic and brand awareness. • Conducted regular training sessions for staff members to enhance product knowledge and customer service skills, leading to improved performance. Show less

• 

  Tahoe Nevada Love

  Mar 2020 - Aug 2020

  Store Manager

  • Oversaw the day-to-day operations of the store. • Ensured there was enough inventory on the sales floor and kept track of what was in stock. • Memorized all the products and their respective prices. • Gained customer insights while helping customers on a daily basis, leaning their needs and preferences.

• 

  Vitalant

  Mar 2021 - Sept 2021

  Donor Relations Specialist

  • Maintained a donor retention rate of 65% by rebooking donors at blood drives as well as calling lapsed donors. • Collaborated closely with community partners to coordinate outreach efforts for blood drive events, resulting in a 25% increase in new donor sign-ups.• Analyzed donor demographics within CRM software to inform targeted marketing efforts, resulting in a 10% increase in donations from millennial donors.• Utilized social media platforms to promote blood donation events, leading to a 15% increase in millennial donor registrations. • Implemented surveys and feedback mechanisms to gather donor insights and used the data to enhance donor satisfaction and overall experience. Show less

• 

  JobPrepped

  Jun 2021 - Sept 2021

  Digital Marketing Associate

  • Developed a hashtag strategy to improve the company’s content reach on social media.• Created a brand awareness campaign via social media content marketing.• Analyzed successful social media accounts within niche to ensure the best engagement when creating content.

• 

  Silver Star Ready Mix

  Sept 2021 - Feb 2022

  Dispatch Manager

  • Coordinated delivery schedules for a fleet of concrete 12 trucks, resulting in an on-time delivery rate of 98% and improved customer satisfaction by 20%. • Managed daily logistics operations by assigning routes to drivers, resulting in a 10% decrease in delivery times and an increase in customer satisfaction ratings by 15%. • Developed strong organizational skills through prioritizing tasks and handling multiple responsibilities simultaneously. • Cultivated effective problem-solving abilities in a fast-paced and dynamic work environment. Show less

• 

  BrightView Landscapes

  Feb 2022 - Mar 2023

  Project Engineer

  • Managed a portfolio of 60 landscape construction projects, each valued at over $100,000, ensuring on-time completion and profitability. • Coordinated scheduling with subcontractors and vendors, resulting in a 10% reduction in project delays and increased client satisfaction.• Regularly reported project progress and financial updates to senior management, ensuring transparency and accountability throughout the organization.• Identified and mitigated project risks, ensuring successful project completion within the deadline and budget constraints.• Led a team of landscape designers and construction crews, fostering a collaborative and goal-oriented environment. • Utilized company database to reference contracts, proposals, and financial records to correct budgeting errors, identify where additional revenue could be made, and create project reports. Show less