Cassius Ribeiro - MBA, PSM®, SFC®

Experience

• 

  Itautec

  Jun 2003 - Oct 2007

  Electronics Technician

  Responsible for the implementation and maintenance (preventive and corrective) of equipment in banking and commercial automation; Responsible for administrative and logistics tasks such as making visit reports, intervention certificates, minutes of receipt and dispatch of materials, travel reports, etc.; Deployment and configuration of data communication equipment such as routers, hubs, switches, etc.; Startup, maintenance and fiscal intervention in printers; Installation and maintenance of computer equipment (hardware / software). Show less

• 

  Transdata

  Sept 2007 - Feb 2012

  Responsible for providing training related to the implementation of the Electronic Ticketing System, Fleet Tracking, Telemetry and CCTV; Installation and configuration of Windows Server 2005/2008, database SQLServer 2005/2008 and Web servers; Responsible for the definition of the installation layout and data collection; On this role I worked nationwide in Brazil and also I travelled abroad for the installation and demonstration of the fleet passenger tracking and telemetry system. Show less

  • Software Test Analyst

    May 2010 - Feb 2012

  • Deployment Analyst

    Sept 2007 - May 2010
• 

  Stefanini

  Sept 2012 - May 2013

  Software Test Analyst

  Requirements analysis and preparation of plans, scripts and test scripts; Automation testing, using the tools MTM and JIRA for registration and monitoring; Performing queries to ORACLE databases; Preparation of reports based on the results presented after the tests; Experience of being part of a global team, reporting to an American manager and with all the communication being in English.

• 

  Transdata

  May 2013 - Oct 2019

  Management of budgets, indicators, processes and improvements for the After Sales and Technical Support departments; Responsible for meeting service level goals (SLA, Backlog, Time Attendance), incident and change management; Responsible for ensuring successful relationships and satisfaction of a portfolio of over 400 clients; The key person between the client and the internal areas of the company, evaluating the quality of services provided and identifying opportunities for progression and improvement of the product; Conducting demonstrations, training and presentations related to systems; Preparation of annual planning for the area, considering: OPEX, CAPEX and FTE; Leadership, training and performance evaluation of a team of 20 employees; Member of the company's Strategic Planning Committee. Show less Management of project implementation and technical support teams, ensuring compliance with scope, deadline, cost and quality of service; Leadership of the development team, responsible for maintaining and correcting identified software failures; Hiring, development and training of teams, budget preparation and control, structuring of service models, negotiation with clients and suppliers; Facilitator and integrator between teams; Responsible for the system where the technical calls were logged; Management of the billing of the departments; Responsible to present the indicators and results to the board of directors; Compliance with internal / external audits in accordance with ISO 9001 and MPSbr. Show less

  • Clients Relationship Manager

    Oct 2018 - Oct 2019

  • Technical Support Coordinator, Project Implementation and SW Maintenance

    Aug 2014 - Oct 2019

  • Software Test Analyst

    May 2013 - Aug 2014
• 

  CI&T

  Feb 2020 - now

  Squad Leader/Scrum Master

   Liderança do time multidisciplinar de desenvolvimento de software; Garantia do uso das melhores práticas e ferramentas de acordo com framework Agile (Scrum ou Kanban); Facilitador de reuniões e dos Ritos do Scrum;  Acompanhamento das atividades diárias do time de desenvolvimento e dos indicadores do projeto; Responsável por manter uma comunicação aberta e assertiva com o nosso time e cliente, garantindo que os objetivos em comum sejam alcançados. Apoio o Product Owner na definição da visão de negócio para priorização das histórias. Show less