Saheed Oyelude MSc, BSc

Experience

• 

  The INFO nerds media

  May 2014 - Sept 2016

  Administrator
• 

  Huawei

  Oct 2016 - Oct 2017

  Optix engineer

  Part of the MTN transmission team at Huawei Technologies, Incharge of the installation, configuration, upgrading, management of CTN, OSN, RTN equipment across all MTN sites and switches across Nigeria.

• 

  First Bank of Nigeria Ltd.

  Jul 2019 - May 2023

  Develop robust management and operation plan allowing for rapid turnover of work and customer satisfaction. • Proactively envisage service problems and proffer solutions in foresight avoiding undue delay in service provision. Manage customer complaints as regards non-financial transactions and improve on customer experience of service. Saw to excellent customer relations ensuring responsive support, feedback, and complaint-taking with customers.• Earnestly resolved service problems having to do with ATM, POS, mobile banking app, stemming transaction time.

  • Head, Non Financial Transactions

    Jul 2022 - May 2023

  • Team Lead Non-Financial Transactions

    Nov 2019 - Sept 2022

  • Graduate Trainee

    Jul 2019 - Oct 2019
• 

  Access Bank Plc

  May 2023 - Oct 2023

  Branch Manager (Retail Operations)

  Responsible for preparing weekly and monthly reports on branch performance and customer transactions to the management team, including highlighting new trends and patterns.Provides clients with investment options such as treasury bills and fixed deposits, ensures the completion of domestic and foreign funds transfer, and initiates both visible and invisible trade transactions. Occasionally conducts surveys on customers' debit card preferences. Oversees the efficient operation of the branch with over 30 staff, ensuring all operational functions are properly performed. Manages the customer care team, promoting a culture of excellent customer service, trust, service, and security. Reconciles and balances the general ledgers in the branch on a daily basis, manages and reconciles automated teller machines, and oversees the teller function and e-channel management. Responsible for assisting new and existing staff with training, keeping them informed of pertinent changes in operational policy and procedures, and performing pre-audits to ensure ongoing adherence to the bank's compliance procedures. Meets with staff regarding branch security and safety issues. Show less

• 

  First Bank of Nigeria Ltd.

  Sept 2023 - now

  Relationship Manager

  I am responsible for managing relationships with high-value clients, such as high net worth individuals, businesses, and corporations.I am responsible for building and maintaining strong relationships with clients. This involves regular communication, understanding their needs, and providing support and assistance when needed.I am also responsible for developing and implementing effective strategies to improve client satisfaction and retention. This includes analyzing market trends, identifying new business opportunities, and developing marketing campaigns.I must provide excellent customer service to clients. This includes responding to inquiries and concerns promptly, providing accurate information, and resolving issues in a timely and effective manner.I also collaborate with internal teams, such as sales and marketing, to ensure that clients receive the best possible service and support.I must track and report on client activity, such as sales and marketing metrics, to ensure that they are meeting their goals and objectives.I am also responsible for cross-selling bank products, such as loans, credit cards, and investment products, to clients. Show less