Bill Chaitidis

Experience

• 

  Eurobank

  May 2017 - Jul 2020

  This is the new position i'm working now just after the 3 months internship i had through university. Eurobank , 1 of the 4 remaining Banks in Greece , created a new department for the Retail - Remedial Sector , that already exist , to focus into the new Out-Of-Court Law , whose main purpose is the adjustment of the Total Debts that a Customer has due to his Income Flows. It is the first time in Greece when the whole banking system has to co-operate to suggest affordable sollutions to the Customer and - of course - keep the Financial Credit System sustain. 3 - weeks of seminars were - without doubt - necessary for me to get in touch with Bank's Operations Systems and learn all the products that Eurobank can offer in the Consumer, Mortage and Business level. My main role here is to : - Analyse the new credit solution that the Interbank System has suggested to the Customer.- Registrate it to the Bank's Operational Systems , which will include all the Consumer - Mortage - Business Products that tha bank offers through the years.- Daily Communication with the Credit Sector for the status of the application. - Look up all the requests after the registration till the final step of the acceptance by the customer. Show less

  • Subdivision Retail Remedial SBB Support and Out-of-Court-Workout

    Aug 2018 - Jul 2020

  • Out-Of-Court Workout Officer (Law 4469/2017)

    Aug 2017 - Aug 2018

  • Digital Banking

    May 2017 - Aug 2017
• 

  DoValue Greece

  Jul 2020 - Jun 2021

  Financial Advisor , Retail Remedial

  On a consistent basis, achieving average of 115% from August 2020 till the end of 2020 , during the months of the second pandemic crisis of Covid - 19. Excellent problem-solving skills and ability to perform well independently and as part of a team. Eager to learn and seeking to grow professionally while maintaining high ethical standards.

• 

  Allianz Worldwide Partners

  Jun 2021 - now

  Team Leadership: Supervise, motivate, and lead a team of customer service representatives, including hiring, training, and performance management.Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure and improve the call center's performance, including call quality, customer satisfaction, customer acquisition, and response times .Quality Assurance & Customer Reactions: Develop and maintain quality assurance programs to ensure consistency and excellence in customer interactions. Address escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.Reporting and Analysis: Generate regular reports on call center performance and use data to make informed decisions. Show less

  • Call Center Sales Manager

    Jun 2023 - now

  • Call Center Supervisor

    Jun 2021 - Jul 2023