Ardian Swardjono

Experience

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  Dimension Data

  Mar 2008 - Jun 2011

  Network Engineer

  • Maintain Dimension Data client’s included Designed, implemented LAN and WAN• Configured Cisco Routers • Configured Cisco Switches • Trouble shooting and problem resolution of network difficulties• Build and maintain Visio documentations for network topology• Create and generate monthly report for network availability and capacity.

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  TT Network Integration Asia

  Sept 2011 - Feb 2013

  Project Manager/Network Engineer

  • Project Management- Project coordination and management of Vendors and Customers- Pre-sales support and project proposals- Schedule and project documentation• Technical- Network and System Engineering, Design and Implementation- LAN and WAN Configuration and Design- Product study, evaluation and implementation (Network and System products and appliances)• Others- Level 3 Support for TTNI products and services- Other adhoc jobs as may be assigned project or support Show less

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  SITA

  May 2013 - May 2015

  Client Service Representative

  - Manage any Service Level Agreements (SLA's) for assigned customers and ensure that all contracted/agreed service levels are met for each element of the services delivered- Manage all customer requests for service promptly and professionally- Lead the Continual Process Improvement process with the customer, including recommendations for service upgrades - Proactively monitor SITA customer services, identify improvement and risk areas and own the various service improvement plans.- Escalate operational issues as required and act as the operational point of contact for Customers, Users, Service Providers and line management- To manage other client service staff assigned to support the customer(s)- Commercial responsibilities for assigned customers- To develop a close working relationship with SITA's account director (s)/manager(s) and to actively contribute with Sales in identifying and winning new customer business opportunities or contract renewals- To provide support to line management and bid teams in developing customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs- To contribute to the evaluation of solutions, resources and costs of dedicated or bundled service management proposals when requested by management Show less

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  Wipro

  Jun 2015 - Aug 2021

  Project Management Officer

  - Developing schedules and methods for measuring results- Guiding and performing strategic analysis for the project- Organizing and managing all phases of the project to ensure on-time completion- Assembling and coordinating project team members; assigning individual responsibilities- Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products- Planning and overseeing the preparation and dissemination of project communications. Show less

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  Wipro Limited

  Nov 2021 - Nov 2022

  Operations Team Lead

  Country Operations ManagerProject : Google Street View Indonesia- Manage people performance on Operations- Setup and Manage Operations KPI's- Setup and arrange weekly task for Operations team- Manage and Controlling cost budget- Handling first point escallation for all technical or mechanical issues- Provide technical subject matter expertise wherever required- Ensure proper communications and quick resolution as a crisis manager- Plan and scheduling of changes, coordinating with different stakeholders- Perform trend analysis, identify top incidents and work with respective teams/individuals to minimize the incidents- Vendor Management Show less

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  Nera Telecommunications Ltd

  Nov 2022 - now

  Project Manager

  - Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within scope and within budget- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation- Develop a detailed project plan to track progress- Use appropriate verification techniques to manage changes in project scope, schedule and costs- Measure project performance using appropriate systems, tools and techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors- Create and maintain comprehensive project documentation Show less