Eduardo Atucha

Experience

• 

  CRAFT GROUP.

  May 2017 - Nov 2018

  • Give support to sales executives• Request feedbacks for reports so we know how the market is.• Look into better rates so we could close current clients and possible new clients.• Perform pricing quotes for our clients.• Achive as a result more closes at our clients.• Soporte al desarrollo comercial.• Ventas a potenciales clientes en el exterior.• Evaluación y reportaje de cotizaciones y ventas totales realizadas.• Estudio del Mercado nacional (comportamientos, tendencias, etc.).• Promoción de nuevos productos además de impulsar tecnologías y formas para mejorar la experiencia del cliente. Show less

  • Inside sales

    May 2018 - Nov 2018

  • Customer Service

    Jan 2018 - Nov 2018

  • Operation asistant

    Dec 2017 - Jan 2018

  • Import asistant support LATAM Backoffice

    May 2017 - Dec 2017
• 

  Georgia-Pacific LLC

  Nov 2018 - Aug 2020

  Customer Service Representative

  • Coordination and monitoring of purchase orders.• Management of orders in execution as well as reporting of the sales volume of the region.• Constant communication with the different departments: Supply chain, Production as well as the logistics providers verifying product/vessel capability.• Promotion of new programs to improve the customer experience.• Reception of customer complaints and looking for a solution• Coordinación y seguimiento de las órdenes de compra.• Control de los niveles de órdenes en ejecución como también el volumen de ventas totales de la región.• Contacto con las Fábricas para corroborar capacidad de producción como proveedores logísticos.• Impulso y promoción de nuevos programas para mejorar la experiencia del cliente. Show less

• 

  ClearMetal, a project44 Company

  Oct 2020 - May 2021

  Consultant

  ClearMetal is the leader in supply chain’s Continuous Delivery Experience (CDX). • Customer Support & Management (+500% usage increase of the app)• Deployment (Implementation & share the know-how to implement the app)• Solutions consultant

• 

  Project44

  May 2021 - now

  My technical expertise and strategic approach as a technical support advisor led to a 25-30% reduction in customer inquiries and escalations, resulting in increased customer satisfaction, help customers achieved their ROI by improving the product capabilities and how they could leverage, additionally enhanced brand reputation for the company.In my role as a product specialist, I have been instrumental in driving the prevention of customer churn risks on regional and market-wise accounts, thus making our partnerships stronger and more resilient. My experience in developing effective process and improving cross departments the knowledge by setting strategies has also resulted in increased brand awareness and revenue growth for the company.- Successfully imparted cross-functional knowledge and upskilled technical capabilities for 60% of the overall staff- Contributed to enhancing the execution capabilities and building confidence in our products among the support, customer success, and professional services teams- Possessed exceptional communication and leadership skills that enabled me to manage teams effectively and achieve organizational goals in a timely and productive manner - Committed to ensuring continuous improvement and success for both individual team members and the broader organization- EDI- API- SQL- Elastic- Tableau- Zendesk, Atlassian, etc.- Snowflake Show less project44 is the world’s leading advanced visibility platform for shippers and third-party logistics firms. project44 connects, automates, and provides visibility into key transportation processes to accelerate insights and shorten the time it takes to turn those insights into actions. Leveraging the power of the cloud-based project44 platform, organizations are able to increase operational efficiencies, reduce costs, improve shipping performance, and deliver an exceptional Amazon-like experience to their customers. Show less

  • Associate Program Manager, Network Health

    Feb 2024 - now

  • Product Specialist

    Jan 2023 - Feb 2024

  • Technical Support Advisor - SME Ocean & Air Products

    May 2022 - Jan 2023

  • Senior Support Technician

    May 2021 - May 2022