Imani Coleman PMP, CSM, ITIL® 4, PMI-ACP®

Experience

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  PetSmart

  Mar 2012 - Dec 2016

  Sales Associate Cashier
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  Autism Society of North Carolina

  Sept 2015 - Jul 2017

  Community Skills Instructor (CSI)
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  Walgreens

  Dec 2016 - Jun 2018

  Pharmacy Technician
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  CVS Specialty

  Jun 2018 - Jan 2021

  • Software Implementation Consultant

    Sept 2019 - Jan 2021

  • Pharmacy Technician

    Jun 2018 - Jan 2021
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  Relias

  Jan 2021 - Sept 2021

  Implementation Consultant

  -Managing the customer implementation of the Relias Learning Management System. -Being the point person for solution builds, configuration, and end user training. -Managing the progress of the technical and training aspects of the implementation process. -Developing and fostering positive relationships and building rapport with customers ensuring outstanding communication is maintained with all customers.

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  Signant Health

  Oct 2021 - Apr 2022

  Project Manager - IRT

  • Manage all phases of each assigned project, including budget, invoicing, staffing, project plan and client deliverables• Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment• Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services• Oversee development and approval of study materials• Manage team of Project Specialists and/or Project Assistants to facilitate project tasks• Ensure all project deliverables are of high quality and exceed client’s expectations in compliance with Quality Management governance procedures• Oversee study management and coordinate study status with project sponsors• Manage resources and tasks to ensure all logistics, materials and technologies necessary as defined by scope-of-services• Coordinate with project sponsors to ensure all project expectations are met Show less

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  Walgreens Boots Alliance

  Apr 2022 - May 2023

  Project Manager, Strategy & Transformation PMO

  • Manages medium to large size projects under limited direction. May also lead sub-teams for larger projects/programs.• Establishes and monitors project requirements, priorities, and deadlines.• Manages a project plan that involves a small number of team members.• Ensures quality and timeliness of project results. Ensures established budget is adhered to base upon project requirements.• Works with management (if necessary) to drive resolution of project conflicts.• Manages projects from inception to completion.• Manages activities of assigned project team.• Prepares standard and ad hoc management reports and presentations for assigned projects.• May contribute to larger projects.• Communicates project status to team and business owners throughout the duration of the assignment and post implementation to make certain all impacted stakeholders understand risks, issues and activities. Show less

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  Duke University Health System

  May 2023 - now

  Project Manager II, Duke Health Technology Solutions

  • Successfully manages several complex projects along with various small to moderate projects with minimal oversight.• May manage related projects in a program construct with moderate guidance and support from the Service Owner, PMO Team Lead or Project Portfolio Manager.• Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management.• Ensures the appropriate level of documentation, communication and PM rigor are applied to each project. Looks for opportunities to refine project tools methodologies.• PLANNING: Develops and documents the project plan. Keeps team apprised via project plans. Meetings and discussion minutes contain identified project tasks, tasks to be completed, and work not completed. Assesses and tracks interdependencies within the project, and impacts with other projects. Collaborates with Service Owner to measure assigned project progress and determine corrective actions if needed to ensure successful project implementation.• SCOPE MANAGEMENT: Demonstrates the ability to analyze ambiguous scope and requirements, and engage others to break the work down into manageable work streams for the project or program. Works with Project Team to develop and document project plan using standard methodology, and schedules project work to achieve project scope. Manages and documents scope changes, including ensuring attainment of appropriate approvals.• ISSUES AND RISKS: Works with the Service Owner and senior level PMs as necessary to manage project progress and determine corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Documents critical issues and recommendations for resolution of issues. Show less