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Janice Mae Mopas

Janice Mae Mopas

AfterSalesTeam

Followers of Janice Mae Mopas89 followers
location of Janice Mae MopasWilayah Persekutuan Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Works at Concentrix Malaysia

  • Education

    • Our Lady of Fatima University

      1999 - 2003
      Bachelor of Science in Computer Science Computer Software and Media Applications

    • Our Lady of Fatima University

      1999 - 2003
      Bs computer science Computer Programming

    • AMA University

      2016 - 2016
      Master of Information Technology Computer Programming, Specific Applications N/A

      Undergraduate

  • Experience

    • Cal Matrix Corporation

      Apr 2015 - Sept 2016
      AfterSalesTeam

      ▪ Responsible in minimizing application and welcome pack errors by conducting thorough verification of all applications.▪ Conduct Voice Verification calls▪ Conduct Margin Checking for new applications▪ Assist Sales staff with any Inbound Enquiries▪ Conduct Welcome Calls for new sign ups▪ Responsible in checking NMI in MSAT/ DPI in Putty or to any account provided tools▪ Responsible in Manual Application Data Entry or updating customer data▪ Hold Do Not Switch applications – follow up outstanding requirements with sales team▪ Responsible in checking Business NSW and Business VIC mailboxes▪ Coordinate with sales and price team for any outstanding contractor meter charges consent forms▪ Assist other departments where applicable▪ Monitoring of Import Gas Reads Daily▪ Handling Gas Disconnection requests▪ Monitor the service level agreement with the after sales partner and initiate and track orders to completion.▪ Perform Adhoc Tasks as needed by the Campaign Tunjukkan kurang

    • Best Contact Centre Solutions, Incorporated

      Sept 2016 - Jan 2019
      B2B Data Analyst

      ▪ Process Market Transactions in accordance with the CATS (Customer Administration Transfer System) and B2B procedures. ▪ Process activities associated with market compliance, meter data, and provision of data to market participants to ensure) in accordance with policies and agreements.(i.e AEMO, Retailers, Customers etc.)▪ Analyze and resolve issues (including exceptions) relating to the efficient & effective processing of market and billing transactions.▪ Raising service orders, change requests and processing meter read data.▪ Liaising with Energy networks for site/meter alteration requests on the behalf of customers. ▪ Actioning internal mailbox related to transfer and customer requests, resolution of inquiries and notifying account managers and support staff of any issues in a professional and friendly manner.▪ Investigate and resolve escalated and complex complaints, received from internal and external stakeholders▪ Assist with incoming and outbound calls relating to requests and resolutions. ▪ Liaise with external stakeholders to ensure a professional and positive relationship. Tunjukkan kurang

    • Kinect Incorporated

      Jan 2018 - Jan 2019

      ▪ Process Market Transactions in accordance with the CATS (Customer Administration Transfer System) and B2B procedures. ▪ Process activities associated with market compliance, meter data, and provision of data to market participants to ensure) in accordance with policies and agreements.(i.e AEMO, Retailers, Customers etc.)▪ Analyze and resolve issues (including exceptions) relating to the efficient & effective processing of market and billing transactions.▪ Raising service orders, change requests and processing meter read data.▪ Liaising with Energy networks for site/meter alteration requests on the behalf of customers. ▪ Actioning internal mailbox related to transfer and customer requests, resolution of inquiries and notifying account managers and support staff of any issues in a professional and friendly manner.▪ Investigate and resolve escalated and complex complaints, received from internal and external stakeholders▪ Assist with incoming and outbound calls relating to requests and resolutions. ▪ Liaise with external stakeholders to ensure a professional and positive relationship. Tunjukkan kurang

      • Quality Analyst

        Sept 2018 - Jan 2019

      • B2B Data Analyst

        Jan 2018 - Sept 2018

    • TDCX

      Jan 2019 - Jul 2022
      Quality Assurance Officer

    • Concentrix Malaysia

      Jul 2022 - now
      Content Moderator

  • Licenses & Certifications