Irene McGrory

Experience

• 

  Universal Travel

  Feb 1988 - Jan 1991

  Travel Consultant | Universal Travel

  • Reservations for Business and Leisure clients this entailed booking scheduled flights, cars, hotels, ground transportation and package holidays.

• 

  HRG

  Feb 1991 - Sept 2018

  • Involved in UK, European and Global projects for the implementation of new business following a successful win or re-tender.• Responsible for managing the deployment of HRG Profile on a local, regional and global level. • Working with other HRG countries and liaising with the appropriate Project managers to understand the requirements.• Business change projects for existing clients, for example the implementation of a HRG technology product.• Maintenance of HRG Profile for existing clients.• Building HRG products to the client specific requirements.• To train internal agents on HRG Profile and its functions, to include Agent Profile.• To understand the concept of a datafeed and how in interacts with HRG (or other technology) products.• To ensure data files are successfully transferred to HRG and to troubleshoot any problem areas that may arise.• To work with HRG colleagues, especially Business Management, and Sales to help them communicate effectively with clients in relation to HRG Profile and datafeed management. Show less • Work closely with Regional Business Manager and the global team.• Streamline communication from Regional Business Manager to in-country Operations contacts.• Key liaison point between Region and Regional Business Manager• Overseeing operational activity and functions to achieve client’s goals.• Co-ordinate implementation of new countries into the clients global programme.• Co-ordinate new processes, procedures, policies etc. throughout the region.• Liaise with the CDS (global data team) and others to ensure the consistent timely and accurate flow of data from countries in the region.• Regular meetings/contact with implemented countries throughout the region.• Communicate effectively internally and externally.• Contribute ideas to the team and organisation.• Manage compliance to client specific security tracking tool.• Developed good in-depth relationships throughout the organisation, client, HRG, Partners, and Suppliers. Show less • Responsible for managing all day-to-day requirements of the Euro and UK team including productivity and service levels.• Assisting the Business Manager in moving all online fulfilment for this client from Glasgow to the E Centre in Liverpool. • Assisting the Business Manager in merging the UK and Euro teams to improve productivity.• Involved with any online/Get There changes that needed to be implemented, worked closely with E Centre Operations manager to achieve this.• To ensure all APIS/TSA mapping from the online tool are correctly applied to avoid further manual intervention for the Online Team.• Active involvement in staff rationalization to reflect business needs.• Detailed client relationship involving regular meetings, conference calls with client and suppliers.• Heavily involved in the clients recent organisational restructure and successfully worked closely with the client, Business and Implementation Managers to ensure all clients’ needs were met within a tight timeframe. • Revisiting all CoRRex routines to ensure smooth transition of above. • Staff Management (Performance, Training, Absence and Performance Reviews).• Managing client feedback in a calm and professional manner. • Managing change and demonstrating adaptability. • Agent training on new policies and procedures.• Liaising across all internal departments. Show less • Responsible for managing all day-to-day requirements of the Euro, UK and online team including productivity and service levels.• Heavily involved in further European consolidation. • Visited numerous local HRG offices within EMEA to gather local information to ensure a smooth transition when transferring the business into Glasgow.• Attending client and supplier meetings.• Building on client relationship.• Attending Travel Forums for the client. • Setting up bespoke CoRRex routines and amending and updating them, tailored to the client’s needs. • Updating and amending clients bespoke high-risk table. • Staff Management (Performance, Training, Absence and Performance Reviews). • Driving operational service, quality and efficiencies. • Managing client feedback in a calm and professional manner.• Maintaining a positive client and supplier relationship. • Managing change and demonstrating adaptability.• Agent training.• Liaising across all internal departments. Show less

  • Product Specialist (Profile) Implementation

    May 2012 - Sept 2018

  • EMEA Regional Operations Manager HRG UK

    Nov 2010 - Apr 2012

  • Operations Manager HRG UK

    Jul 2009 - Oct 2010

  • Assistant Operations Manager BTI/ HRG UK

    Jul 2005 - Jun 2009

  • Team Leader | BTI

    Jun 2002 - Jun 2005

  • Senior Business Travel Consultant BTI

    Aug 1994 - May 2002

  • Fares Analyst | COSTWATCHERS

    Feb 1991 - Jul 1994
• 

  American Express Global Business Travel

  Sept 2018 - now

  Product Deployment Manager at American Express Global Business Travel

  Product Deployment Manager at American Express Global Business Travel