Brooke Carter

Experience

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  Prentation Services, Inc.

  Jan 2000 - Jan 2001

  Business Center Manager

  • Was responsible for meeting all business center needs of hotel clients which included managing computer stations, copying, faxing, and other general office needs.• Opened and closed Business Center and handled all cash transactions and credit cards.• Reported to management at hotel on sales and coordinated special events with the catering department.• Worked with programs such as Microsoft Office, Lotus Notes, and Mason Payroll.

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  Classic Floors, Inc.

  Jul 2003 - Jul 2008

  Installation Manager

  • Have held previous titles for company which included general office assistant, accounts payable and receivable, showroom manager, centralized order desk & assistant to both owners of the company. • Handled answering phones, filing, greeting customers, assisting customers in showroom, ordering inventory for the company, data entry, invoicing and managing over 10 installers. • Accountable for assisting 7 sales associates and 2 owners by writing and processing all paperwork and following up to make sure materials were received and delivered to the jobsites. • Used Peachtree Accounting software, RFMS, and MS Office.• Collected payments from customers and also handled claims for defective products. Show less

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  Markword-Smith Floors/Covenant Construction

  Jul 2008 - Jul 2013

  Office Manager

  • Responsible for accounts receivable and payable, all aspects of payroll and payroll taxes using QuickBooks Pro and QuickBooks Premier.• Handled all filing, light bookkeeping, receptionist calls, emails, faxing, 10 key touch and MS office.• Accountable for keeping track of general liability insurance for subcontractors and workers compensation waivers. Also accountable for filing Texas Workforce quarterly reports.• Called on all collections of past due customers and followed up with demand letters and liens.• Completely ran jobs from start to finish, including estimating from blue prints, ordering material, schedule jobs and installers, and making sure punch list items were complete. • Worked closely with all clients to sell new jobs and promote new products. Used very strong sales and customer service skills. Show less

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  Tulsa Shock, WNBA

  Jul 2013 - Aug 2016

  Accounting Clerk & Merchandise Manager

  · Handles, while using Peachtree, accounts payable, receivables, payroll journal entries, general journal entries, daily cash deposits, credit card reconciliation, petty cash transactions, per diem cash transactions for players, inter-company accounts, coding of all invoices and credit card transactions, and works directly under the CFO to assist in all aspects of the finances. · Managed the entire merchandise department including designing, ordering, buying, marketing and selling of the product while maintaining a set budget for the department. · Involvement in the Tulsa community including volunteering for Habitat for Humanity, Oklahoma Food Bank, involvement in Girls on the Run for YWCA, and with DVIS. Show less

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  Bank of Oklahoma

  Jul 2015 - Aug 2016

  Plan Service Specialist

  · Performed all daily and cyclical activities in compliance with applicable regulations, tax laws and the governing plan document specific to each retirement plan including reconciliation, allocation of participant and employer contributions, loan payments, income, forfeitures and fees. Issues new loans and distributions. Produces and quality controls reporting and participant statements. Generates special client reporting as needed or requested using Omni Calculator. · Was responsible for highly sensitive plan specific special projects or allocations; e.g. dividend switchback, cyclical profit sharing allocations, transfer or distribution activities for funds which are otherwise restricted; works closely with project coordinators in executing changes in investment selections within plans, fund mappings or additions. Show less

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  Dallas Wings

  Jan 2016 - Oct 2016

  Accounting Contractor
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  The Rowland Group

  Oct 2016 - Jan 2018

  Office Manager

  The Rowland Group is the industry leader in providing businesses with Hiring Solutions in the areas of Engineering & Energy, Information Technology, and Accounting & Finance. The Rowland Group offers a variety of customized hiring solutions, including contract, contract-to-hire and direct-hire. Our clientele includes companies of all sizes and industries that care about hiring the “right person.”

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  Capital One

  Jan 2018 - now

  Motivate and develop associates and help them achieve their career aspirations. Execute flawless management of projects assigned to unit. Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc. Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team. Share in the accountability for a business level function team (Logistics, quality, innovation, morale). Prepare and deliver monthly performance reviews for direct reports. Manage business level metrics (pen rates, occupancy) to high efficiency standards. Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics. Show less

  • Unit Manager Fraud & Disputes Ops

    Jul 2019 - now

  • Unit Manager

    Jan 2018 - now