Laura Miller

Experience

• 

  Whitbread Plc – Buchanan Gate Brewers Fayre and Premier Inn

  Sept 2002 - Mar 2012

  Team Leader

  I was accountable for leading a team of ten staff per shift. My duties included delivering a high level of customer service as an experienced team leader, delegating tasks, managing shifts, coordinating end of night duties, dealing with customer complaints, issuing refunds and training existing staff. Part of my job role also required me to induct and train new team members. To further my development in this area I qualified as a `New Starter Champion Team Leader’. I worked alongside management and undertook various administrative duties, where I helped build team progress reports to assist in the training and recruitment process. This made me responsible for administering staff contracts, making sure every employee had their own personal folder and kept up to date with new rules and regulations of the company. Therefore I was their first point of contact and provided full support when and where it was needed. Show less

• 

  Hilton Worldwide

  Nov 2011 - Mar 2012

  Data Entry Personnel

  Within this role I used the Microsoft Office Suite, including excel, word and outlook, in order to migrate data from the existing website over to the new website. The role was mainly data entry and required a good eye for detail; I also had to assist managers in various general administrative duties on a day-by-day basis. I received full training in the Autonomy Mediabin software which houses all images for the sites, as well as image data.

• 

  Devro (Scotland) Limited

  Mar 2012 - Jan 2013

  Technical Administrator

  • Document Control on Workbench System;• Dealing with complaints on Workbench System;• Photocopying, scanning and sending documents;• Dairy management;• Preparation of on-site meeting rooms;• Organising agendas and minutes for meetings;• Answering Calls, preparing letters, memo’s and company correspondence;• GMP Audits – updating tracker system on Excel;• Customer interfacing through the 1Teachadmin support, dealing with supplier and customer queries;• Project management;• Co-Ordinating administration of Elementary REHIS Hygiene Course. Show less

• 

  UPS Supply Chain Solutions

  Jan 2013 - Mar 2013

  Freight Administrator

  • Answering switch board and directing calls• Filing• Data entry and database management

• 

  Health and Social Care Alliance Scotland (the ALLIANCE)

  Mar 2013 - now

  Administrative Manager

  • PA to Director;• Line Manager to Administrative Officers;• Administrator on multiple projects;• Organising and maintaining diaries and making appointments;• Responsible for ensuring team expenses are processed each month;• Purchases orders and quarterly budgets;• Arranging travel and accommodation. Occasionally travelling with the Director to take notes or dictation at meetings or to provide general assistance during presentations;• Preparing agendas, minutes and supportive information for meetings;• Organising events;• Devising and maintaining office systems, including data management and filing;• Screening phone calls, enquiries and requests, and handling them when appropriate;• Meeting and greeting visitors at all levels of seniority;• Helping with producing documents, briefing papers, board reports and presentations;• Communications – social media, website and newsletters;• Conduct yearly risk assessments;• Fire Safety Officer;• Named Mental Health First Aider;• First Aider. Show less