Anupam Shukla

Experience

• 

  Patni Computer Systems

  Jan 2011 - Feb 2012

  System Analyst

  - System Administrator

• 

  Convergys

  Feb 2012 - Dec 2014

  Technical Support Officer

  - Working in Microsoft Active directory issues with professional customers - In-depth knowledge of Active Directory - Good knowledge of Group policy, working on issues related to group policy- Knowledge of Kerberos, SPN’s, Kerberos Double hop - Working on PKI Issues. Installing, configuring and troubleshooting Certificate Authority issues - Working on DNS, Replication of AD

• 

  Microsoft

  Dec 2014 - now

  - Core Expertise are on Microsoft Active Directory Domain Services and Active Directory certificate services - Designing, Deploying and Maintaining ADDS and ADCS environments for various customers - Implementing Migrations of different domains to newer operating systems - Planning, Designing and implementing migrations from Windows Server 2003 to Windows Server 2008 R2 and Windows Server 2008 R2 to Windows Server 2012R2. - Configure LDAP/ LDAPS for different applications to support secure authentication - Infrastructure Consolidation experience in Mergers and Acquisition (M&A) Scenarios - Rendering technical support / training to clients for resolving critical technical issues - Identifying performances bottlenecks and take adequate measures to rectify fault Show less - Primary focus is building as strong Windows Directory Services FTE team - Also Support Partners (TEK Experts) Performance team. Work on Escalations; Critical SEV-A’s - Assist On-Calls over weekends - Provide mentoring, leadership, and coaching to Support Escalation Engineers, Support Engineers, Technical Leads, and Technical Support Leads. - Responsible for troubleshooting a wide array of complex issues in different infrastructures with respect to Windows Operating Systems, including the All Platforms as well as Microsoft Operating Systems. - Part of Hiring Drive, helped team with conducting interviews for different specialties in Windows Microsoft Show less - Troubleshooting different issues on ADDS platforms - Helped customers with configuring, managing or installing ADDS, ADCS, ADLDS- Troubleshooting authentication and certificate issues - Collaborations with Networking teams on different components DNS, DHCP, RPC or SMB - Expertise on DFS-N and DFSR - Dealing with issue “Frequent Account Lockout source identification, Authentication, Object migration, AD replication, slow logon, terminal server licensing etc. - Configuring NFS for clients and Servers on windows Platforms Show less

  • Partner Technical Advisor

    Dec 2020 - now

  • Security and Identity Support Engineer

    Jul 2019 - Dec 2020

  • Support Escalation Engineer

    Nov 2018 - Jul 2019

  • Technical Advisor

    Dec 2016 - Nov 2018

  • Support Engineer

    Dec 2014 - Nov 2016