Sriram Srinivasan

Experience

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  HCL HP Ltd

  Sept 1989 - May 1992

  Customer Engineer

  As Customer Engineer, Responsible for Installation, configuration, Troubleshooting of HCL-HP Systems ranging from PCs to Minicomputers and PeripheralsWorked in Operating Systems like SCO Unix, Xenix, Hicix, Magnix, AT&T UnixIndependent Service ownership for Major customers like TVS Sundaram Clayton and other TVS groups. Served as a Resident engineer in Sundaram Clayton and handled the entire IT spectrum from Mini computer to smallest printer.

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  MJT Computers

  May 1992 - Jun 1994

  Senior Customer Support Engineer

  As the Senior Engineer, responsible for Design, Installation, Configuration , Troubleshooting IBC Minicomputer Systems , ARC Desktop, Systems, OKI Printers, Datacard Embossing system. Responsible for the Customer relations and Service Level Management too.

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  Accel Automation Pvt Ltd

  Jan 1995 - May 1996

  Area Manager - Customer Support

  As the Area Customer Support Manager, managed 15 field engineers for Corporate Customers and SOHOcustomers. Responsible for Customer Support function and Service Revenue

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  Redington India Pvt Ltd

  May 1996 - Nov 2000

  Country Technology Support Manager

  Country Technical Support for 14 Redington Service centers country wide. As a Country Technology Support Manager, i was handling Technical Escalations on:Compaq Servers, Desktops and Laptops, Hewlett Packard Netservers and DesktopsIBM Netfinity Servers & DesktopsWindows NT Related IssuesNovell Netware Related IssuesWAN/LAN Related Networking IssuesEmail Server related issuesFirst point of contact for Hardware vendors like IBM, Compaq and HP.Designed and Implemented the Redington WAN setup comprising of30 Leased Lines, Cisco 3600, 2600, 1600 Routers, RAD ASM 31 Leased Line ModemsDesigned Internet Email Server and configured using MS-Exchange Server 5.5.Installed & Configured Proxy Server using Winproxy as well as MS-Proxy for the Internet browsingapplication.Responsible for Training Fresh Engineers as well as Senior Engineers on New products and Technologies Show less

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  Slash Support India Pvt Ltd

  Dec 2000 - Jun 2002

  Program Manager

  Program Manager for 4 Software Support Projects of the organizationResponsible for Remote Technical Support for the High end Software Products.Handling the relation with the Overseas client for all these projects.Preparing SIP, implementation and change of process.Regular review with the Client to get feedback and for further businessIdentifying training needs on technical and soft skills of the

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  Standard Chartered Bank

  Jun 2002 - Mar 2006

  Head - Technical Support - Level2 I SupportI was Heading the team of 60 Level 2 Technical support engineers to give world class support for the Global Users of the Bank across 70+ countries. Services included Remote Technical support for :a) Desktop servicesb) Level 2 issues for Application issues.c) Peripheral issues. (Printers, Scanners etc)d) Specialized Services for Seniors in the Bank Responsible for Incident and Problem Management for countries like USA, UK, Middle East, Africa and India through team of 25 ITIL specialists.a) Instrumental for migration of IT Services from Africa region to Chennaib) Incident & Problem Management responsibility for US and UK and Africac) Quality and SLA responsibility for Incident & Problem Managementd) Mentoring and coaching for the Team members to evolve them.

  • Manager - Technical Support

    Apr 2005 - Mar 2006

  • Manager - Incident & Problem Management

    Jun 2002 - Mar 2005
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  Standard Chartered Bank GBS

  Apr 2006 - Feb 2024

  Setup the teams for Functions and Data streams of the Bank handling Service Management functions for around 25% of the overall Bank'stechnology services.Well established the Service Management framework and Team for the Technology services of:a) Legal & Compliance (AML & Non AML Products)b) Finance (Peoplesoft General Ledger, Regulatory reporting, etc)c) Liquidity Reporting (Common reporting and Country based reporting)d) Enterprise Content Management (FileNet based solutions)e) Enterprise Data Management ( Hadoop based solutions)f) Human Resources (Internal people records, Payroll, eLearning etc)g) Authentication Services ( Global LDAP services)Acted as the Escalation Point for the Heads of Business & Operations.Interface between Seniors of Business & Technology.Ensured the team to be well versed on Incident Management, Problem Management, Change Management, Release Management, Service Continuity Management, Service Level Management, Risk Management and Stakeholder Management. Show less

  • Senior Vice President, Head- IT Command Center & Global Service Operations

    Jul 2017 - Feb 2024

  • Senior Vice President, Head - Service Management for Functions & Data Domains

    Apr 2006 - Jul 2017
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  Standard Chartered GBS

  Dec 2018 - now

  Programme Director Audit, Controls and Risks