Clarisse Ranhada Lima

Experience

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  Victoria and Albert Museum

  Jan 2016 - Feb 2017

  Supported Friday Late events at the museum, focusing on ensuring visitor enjoyment while maintaining museum standards. Assisted artists and staff, prepared activities, and ensured collections were protected. Engaged with visitors, providing information about activities and encouraging participation. The Erasmus+ traineeship involved working in the Science Section of the V&A's Conservation Department, focusing on Preventive Conservation. Responsibilities included environmental monitoring of the museum and collections, and collaborating with various departments (Conservation, Loans, Curatorial) to ensure the preservation of collections by maintaining stable and suitable environments.

  • Event Assistant (Friday Late)

    May 2016 - Feb 2017

  • Conservation Science Trainee

    Jan 2016 - Jun 2016
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  Universidade do Porto

  Jul 2017 - Jul 2017

  Youth Activities Assistant

  Junior University is a summer camp featuring themed activities designed and led by university students. I assisted colleagues in developing history-themed activities and helped activity instructors manage daily classes of approximately 20 students each. My role aimed to create a positive learning environment where children could enjoy learning about history while having fun.

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  Booking.com

  Jun 2018 - Nov 2018

  The role progression focused on addressing and resolving guest complaints effectively. Responsibilities included managing high volumes of inquiries via phone and email while maintaining quality standards. I identified and reviewed valid complaints, processed them following company procedures, and escalated complex cases as needed. Additionally, I facilitated negotiations between properties and customers to achieve mutually satisfactory outcomes. In support of Booking.com's mission to enable people to explore the world, I provided exceptional customer service by assisting guests with reservations, modifications, and special requests via phone and email. I liaised between guests and accommodation providers to address issues and ensure a positive experience. Additionally, I communicated with guests and partners to offer relevant information for a seamless travel experience and guided navigating through the Booking.com website and app.

  • Customer Service Guest Specialist

    Sept 2018 - Nov 2018

  • Customer Service Guest Executive

    Jun 2018 - Sept 2018
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  Nuffield Health

  Nov 2018 - Jan 2019

  Radiology Receptionist

  As the receptionist of the Radiology department at Nuffield Health Cambridge Hospital, responsibilities included greeting and checking in patients for scans, handling administrative tasks such as booking appointments and providing reports for consultants. Managed patient attendance using software and kept radiographers informed about patient arrivals and needs.

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  London Borough of Sutton

  Feb 2019 - Aug 2021

  As the on-site supervisor of a local history museum, my role encompassed supervising a dedicated team of volunteers, ensuring strict adherence to health and safety protocols in a historically rich public venue, and orchestrating a diverse array of events aimed at fostering community engagement. From intimate weekend craft sessions to grand affairs like the Winnie-The-Pooh Weekend and Carshalton Frost Fair, each event is meticulously organized and executed to enhance the museum's connection with our local community. Show less As a support staff member across 8 Sutton Libraries, responsibilities included assisting users in accessing various resources including online materials, signposting to relevant support services, and promoting national initiatives like the Summer Reading Challenge. Tasks also involved helping users find books, join book clubs, utilize computer facilities, and handle complaints or fines disputes. During the pandemic, efforts shifted to enhancing digital offerings, including recording Storytimes, participating in podcasts, and writing book reviews and recommendations to engage users remotely. Show less

  • Customer Service Assistant - Heritage

    Jul 2019 - Aug 2021

  • Customer Service Assistant - Libraries

    Feb 2019 - Aug 2021
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  South Gloucestershire Council

  Sept 2021 - Jun 2023

  Library Supervisor

  As the supervisor of a team of 5 library assistants, I oversaw the delivery of exceptional customer service and support to our local community. My responsibilities included purchasing supplies, managing daily, weekly, and monthly schedules and tasks, as well as arranging cover for the library and overseeing staff members' annual leave and time in lieu allowances.As part of my role, I planned events and cultivated partnerships with schools, charities, and community-led groups to enhance the library's offerings. This involved actively assisting users at the counter, addressing their diverse queries and needs. Show less

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  Motability Operations Ltd

  Jun 2023 - now

  Application Experience Specialist

  As an Application Experience Specialist at Motability Operations, I see my role as being centred around providing excellent customer service in our call centre environment. I believe that every interaction with our customers is an opportunity to learn and improve. With a solution-focused approach, I strive to listen carefully to our customers' feedback, understand their concerns, and find creative solutions to address their needs. Whether it's guiding customers through the application process, resolving inquiries, or troubleshooting issues, I humbly approach each situation with a willingness to learn and grow. By working collaboratively with our team and leveraging our resources, I aim to exceed our customers' expectations and build trust in our services. Show less