Omar Abdel Malak

Experience

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  Self Employed

  Jan 1990 - Jan 1993

  Electronics Design

  I was doing some designs according to customers need such as uninterruptible power supplies (UPS-APS-SPS), battery chargers based on relay-scr or triac, water monitor level, automatic power regulators (AVR) and others.

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  Najjar Continental

  Jan 1993 - Apr 1994

  Electronics Department Supervisor

  My work was mainly to maintain office machinery such photocopier, fax, scanners, computers and microfilm machines from Toshiba, Panasonic and Compaq in addition, to organize the department and establish a good relation with the customers

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  Al Eqtissad Est.

  Apr 1994 - Dec 1998

  Support Engineer

  My work was to install and maintain high-end wide format scanners, digital imaging and plotters software and hardware from Oce’, Panasonic and Encad. Expert at Xerographic type of printing, installing PCs and Mac software and drivers plus network digital systems, in addition to the software and hardware rip solution, Making demonstration and give technical information to the customers in software Such as: AutoCAD, Signlab and Rasterex

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  Al Eqtessad Est

  Jan 1998 - Oct 2000

  Technical Manager

  My work was to organize and handle the technical department, instruct the technicians and follow up the service contracts, in addition, organize the technical trainings and make the necessary updates.

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  International Computer & Communication Systems (ICC)

  Nov 2000 - Nov 2008

  Planning, design and implement Projects, Software migration, implementing active directory, policies, exchange and ISA servers, and internet security. Handle large and complicated sites; implement firewall (PIX) and internet web filtering and security systems.Installing and configuring a wide range of softwares including all Microsoft Server and Client products, Symantec Veritas products, McAfee Server and Client products, GFI products, F-Secure Server and Client products and others.Providing solutions and high level technical support for medium and enterprise level companies.Installing and configuring a wide range of hardware from low-level entry servers to Blade Servers, Clusters, Cisco firewalls and McAfee Security Appliances.Doing research and finding solutions for unresolved technical issues. Show less Assigned as workshop supervisor, my work is to organize the workshop and support the customers for the hardware and software problems (Indoor-Outdoor), Microsoft products, Computers, servers, Alfa servers, switches, printers, scanners,(Compaq, Fujitsu, Genicom, Enterasys, HP, PCS, Xerox, and DTK), network support, system migration plus designing and administrating the company's web site.Assigned as an IT Support Specialist of an ICC team contracted by the AmericanUniversity at Beirut (AUB) to provide hardware and software technical support to the AUB and the AUB Hospital (AUH)Providing phone and remote desktop support. Show less

  • Senior Support Specialist

    Jan 2005 - Nov 2008

  • Workshop supervisor & customer engineer – Support Specialist

    Nov 2000 - Dec 2005
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  Shift Technologies

  Nov 2008 - Nov 2014

  • My job is to manage the IT consulting practice. Managing the team (25 Consultant) through preparing the resources capacity plan, annual leaves, training requirements and projects pipeline.• Preparing training materials for the practice.• Establish client relationship to ensure smooth completion of current projects and develop future business opportunities;• Ensure on-time, on-budget and on-quality standard delivery of related projects;• Manage and direct team of consultants;• Manage effectively milestone deliveries to ensure on-time invoicing;• Resolve project issues, control scope of work, and manage project risks;• Review and validate project contracts; • Manage weekly project progress review.• Manage pre-sales activities Show less

  • PMO Manager

    Jan 2013 - Nov 2014

  • Practice Manager - IT Consulting

    Oct 2011 - Jan 2013

  • Practice Area Head - IT Best Practices

    Jul 2010 - Oct 2011

  • Senior Consultant - IT Best Practices

    Nov 2008 - Jul 2010
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  National General Automotive Co. (NAT)

  Nov 2014 - Aug 2015

  IT Operations Manager

  •Manage the IT Operations Department •Implement the IT operational plan aligned with the IT strategy •Develop operating model and org structure •Develop standards, policies and procedures •Instruct and manage the operations team •Assist in IT strategy development •Develop and implement ISO standards such as ISO 20000 •Develop IT processes aligned with the department’s vision •Maintain continues improvements to align with the business and technology trends •Develop the governance framework in line with a hybrid operating model •Assist in digital content development and change management Show less

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  Abdullatif Alissa Group Holding Co.

  Aug 2015 - Dec 2017

  • Develop IT processes• Develop IT Policies• Develop Job Descriptions• Define AITD operating model• Align IT workflow with standards and best practices• Assist PMO department to improve maturity.• Assist all the departments through different scenarios to improve the day to day operations• Assist in IT strategy in defining some components like SWOT analysis and others.• Improve the customer satisfaction by working to achieve ISO certifications like ISO20000 and ISO9000.• Monitor and control IT team performance through defined KPIs and implement corrective controls• Advise all the department heads through proved methods and frameworks.• Work with IT System Audit Department to improve IT operations by defining objectives and controls. Show less

  • IT Quality Manager

    Feb 2016 - Dec 2017

  • Network & Datacenter Manager

    Aug 2015 - Feb 2016
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  DXC Technology

  Feb 2018 - now

  • Advisor Delivery Specialist

    Jan 2020 - now

  • Transition & Transformation Manager

    Feb 2018 - Jan 2020