Manju Mathew

Experience

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  Independence Blue Cross

  Sept 2014 - Jan 2015

  Business System Analyst

  Over this course of employment, I gathered, assessed, and summarized data to prepare various financial and systems reports for multiple stakeholders. I also facilitated numerous meetings each week to fulfill critical business requirements and streamline transition for customer-related processes. Iidentified and implemented opportunities to enhance business processes.Key Attainments: • Produced 20 profit in collaboration with multiple vendors to transferclients onto Blue Cross platform. • Completed migration project through seamless transition without any issuesupon launch. • Spearheaded high-profile project by managing vendors, monitoring progress,and providing continuous support to meet client needs. • Assisted leadership team in delivering necessary data and presentation materials to prepare and facilitate numerous meetings with high-priorityvendors. Show less

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  GeoBlue

  Jan 2016 - now

  Claims Analyst

  During this tenure, I navigated the complexities of healthcare by leveraging extensive knowledge of medical terminology, procedures, data analysis, and laws. I steered multiple projects, assigned tasks, controlled heavy| workloads, and reviewed foreign documents from various regions and languagesacross the globe.Major Achievements: • Optimized productivity by 40% and successfully managed high-value casesfor esteemed VIP clients. • Achieved monthly performance accuracy rate above 95% by confirmingcompany's financial stability and avoiding overpayment issues.• Attained personal goals set forth by management. Show less

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  S&P Global

  Jan 2022 - now

  Sr. Operations Analysis Specialist

  In this role, I manage end-to-end operations efficiently, encompassing planning, organization, and control of activities. I examine data to pinpoint areas for improvement and execute process enhancements. Providing guidance and support, I ensure the successful completion of projects and deliverables by the team. Prominent Accomplishments: • Led regular communication with clients to meet diversified needs andexpectations. • Managed key accounts across various departments and updated SOPs toenhance efficiency and ensure compliance with client requirements. • Delivered frequent updates and reports on client accounts on monthlybasis. Show less