Uday Bhaskar D

Experience

• 

  Hinduja Global Solutions Inc.,

  Jul 2012 - Mar 2014

  CRO
• 

  Flipkart

  Apr 2014 - now

  -Design the Knowledge Base tool ensuring 'User-friendly' feature for internal users-Content Hosting: Create and publish rollouts on Yoda which includes: Articles (Rollout/Change Request)-Troubleshooting Guides (Mobiles, Laptops, IOT's, Smart devices)-Create an end-to-end Knowledge Base in collaboration with the internal product team-Manage the entire Knowledge Base tool by ensuring the content is up to date-Error-proof Content Management & Hosting-Curate communication templates (canned responses) for chat support to optimize handle times-Collaborating with different teams to contiguously redesign & optimize processes-End-to-end Process revamps covering Process alignments Show less

  • Assistant Manager

    Apr 2014 - now

  • Lead

    Apr 2014 - Jul 2023

  • Senior Consultant

    Apr 2014 - Apr 2017