Claire Howarth

Experience

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  Manchester City Council

  Apr 2002 - Aug 2002

  Protocol Events Officer

  Entrusted with the planning and facilitating of Commonwealth Games related civic events, this role required project management and team co-ordination skills. Liaised with many different people and groups working to ensure events were delivered on schedule on budget and of a high standard.

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  Manchester City Council

  Feb 2003 - May 2003

  Project Assistant

  I was asked to return to the Council for this short term contract. My role was to assist the Council's key project lead for the UEFA Final and the first ever Great Manchester Run. I set up and ran the Project software and acted as a liaison between the Council and the external agencies involved in the events, ensuring deadlines were met and activities co-ordinated.

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  David Bailey and Company

  Jan 2004 - Apr 2005

  Management Assistant

  Assisted with all elements of residential lettings and management work, including letting properties, preparing accounts and producing extension contracts. Deputised for my manager during holidays, taking over the day to day running of the department during these periods. This position required a high degree of organisation and to liaise with a wide variety of clients and customers, resolving any problems that occurred. Career break to focus on studies June 2003 - December 2003(During this time I also did some temping for Forrest Recruitment - various administrative roles) Show less

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  Bupa

  Jun 2005 - Aug 2010

  Using system knowledge to analyse processes, recommend and implement business improvements in line with departmental and wider company objectives. Improving efficiency and effectiveness to drive higher volumes of business placed through the sales, service cycle. Conducting face to face client visits alongside the Field Sales arm, to work through and resolve any issues they may be experiencing with the aim of increasing sales volumes. Working closely with the Intermediary Team Manager, supporting them with the management of the team and assuming management responsibilities during absence.Involved in the recruitment and capability management of sales advisers.Training and Development Consultant, Bupa Aug 2007 - Dec 2008 Responsible for the design and delivery of training relating to a new business wide computer system; at the time this was the second largest I.T. project in Europe. Liaised with and managed a number of stakeholders, as my remit covered all job roles within Call Centre Operations. Scheduled all staff into appropriate presentations and ensured they were fully trained before go live required exceptional organisational skills.Co-ordinated and delivered to over 100 staff across different departments and sites to meet very strict deadlines. This involved back to back training for long periods of time, whilst continually managing the training schedule and refining training based on ongoing system changes.Designed accessible communication pieces around the new system aimed to engage front line staff. Post implementation on-site expert, using coaching skills and systems knowledge to troubleshoot and help staff gain confidence with the platform. Show less Designed, co-ordinated and delivered training relating to a new I.T system that was introduced business wide in 2009. This required excellent stakeholder management across all levels, as my remit covered over a hundred staff in a variety of roles and locations within Personal Sales. I also designed and ran communication campaigns around the new system that aimed to engage front line staff. Post implementation I acted as an on-site expert, employing my coaching skills and systems knowledge to troubleshoot and help staff gain confidence with the platform. Show less Selected as one of the initial team to began operating in this selective customer segment.Responsible for developing and managing a portfolio of intermediaries. Used communication and organisational skills to build relationships, resolve service issues, prepare quotations and chase business. Provided information to managers that influenced the development of the quality processes for the team and that enabled them to evaluate and develop new propositions. A high degree of flexibility was required in this role in terms of job specification, targets, working patterns etc whilst the Team found its feet and began increasing business placed through the channel. Show less

  • Business Development Manager

    Dec 2008 - Aug 2010

  • Training & Development Consultant

    Aug 2007 - Dec 2008

  • Intermediary Personal Account Manager

    Jul 2006 - Jul 2007

  • Personal Healthcare Advisor

    Jun 2005 - Jul 2006
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  Medical Protection Society

  Aug 2010 - Dec 2022

  Responsible for establishing and leading an emerging team targeting the Corporate B2B market which includes office based Account Managers, focused on service and retention, and field based New Business Developers, responsible for acquisition. The role includes:- delivering new and existing business income targets- supporting the sales team with pipeline management, prospect pursuit and tenders- challenging and refining existing processes across the organisation to drive continuous service and efficiency improvements- acting as the lead for Sales and Account management on new product and proposition development projects. Show less - Develop and deliver strategies that drive business development; increasing both acquisition and retention.- Define and deliver team acquisition and retention targets through appropriate sales activity targeted at different customer life stages and segments.- Manage and optimise the performance of a team of Business Development Executives. This involves full performance management, coaching and development, allocation and review of work.- Challenge existing practices in order to achieve continuous improvement. - Work cross functionally to take new proposals to improve the customer experience and sales from conception to completion. - Budget monitoring and management to ensure optimum ROI. Show less

  • MPS Partnerships (B2B) Business Development Manager

    Apr 2018 - Dec 2022

  • Business Development Manager

    Mar 2015 - Dec 2022

  • GP Account Executive

    Aug 2010 - Feb 2015
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  Aon

  Jan 2023 - now

  Account Director - Medical Professions