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Giulia Cavalcanti

Giulia Cavalcanti

B2B GSuite Technical Support

Followers of Giulia Cavalcanti134 followers
location of Giulia CavalcantiBarcelona, Catalonia, Spain

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  • Timeline

  • About me

    Sociology graduate

  • Education

    • Liceo Classico Michelangiolo

      2007 - 2012
      High School Diploma Classics and Classical Languages, Literatures, and Linguistics

    • The University of Edinburgh

      2016 - 2020
      Master of Arts - MA Sociology 2.1

      • Achievements: Carried out comparative and qualitative research around the role of performance art, the meaning of political art, and how art can be used to do activism, politics, and enact change within society. • Relevant modules taken: Designing and Doing Social Research; Doing Survey Research; Researching Social Life; Statistical Literacy; and Cultural Sociology subjects (e.g. ethnography, gender, sociology of intoxication, emotions, sex and reproduction, and activism).

    • City of Glasgow College

      2021 - 2023
      Higher National Diploma Illustration & Graphic Design

    • UHI

      2015 - 2016
      Higher National Certificate Social Care AAA

      • Six-months Internship at The Richmond Fellowship Scotland • Three-months Internship at Perth & Kinross Association of Voluntary Service Ltd

  • Experience

    • SELLBYTEL Group Spain

      Jun 2014 - Jan 2015
      B2B GSuite Technical Support

      • Liaising with and dealing directly with partner agencies and other businesses• Delivering a high standard of customer care and ongoing support • Meeting and superseding pre-arranged targets and deadlines• Problem solving and decision making: finding workarounds and making prompt decision to avoid the interruption of the service, but following procedures

    • Accent MR

      Jan 2017 - Jan 2018
      Telephone Interviewer

      • Collecting data for marketing researches on behalf of national businesses• Familiar with CATI software

    • TSB Bank

      May 2018 - Oct 2018
      Telephone Banker

      • Liaising with and dealing directly with customers' enquiries, requests, and complaints• Problem solving and decision making: finding workarounds and making prompt decisions to avoid the interruption of the service, but following procedures

    • Booking.com

      Jul 2023 - Nov 2023
      Customer Service Executive

    • Dyson

      Jan 2024 - Jun 2024
      Customer Service Representative

  • Licenses & Certifications

    • Higher National Certificate in Social Care

      SQA – Scottish Qualifications Authority
      May 2016

  • Honors & Awards

    • Awarded to Giulia Cavalcanti
      Master of Arts with Honours in Sociology The University of Edinburgh Jul 2020

  • Volunteer Experience

    • Student Practitioner

      Issued by Perth & Kinross Association of Voluntary Service Ltd on Mar 2016
      Perth & Kinross Association of Voluntary Service LtdAssociated with Giulia Cavalcanti

    • Student Practitioner

      Issued by THE RICHMOND FELLOWSHIP SCOTLAND LIMITED on Oct 2015
      THE RICHMOND FELLOWSHIP SCOTLAND LIMITEDAssociated with Giulia Cavalcanti

    • Scout Leader

      Issued by CNGEI - Scout Association on Sept 2010
      CNGEI - Scout AssociationAssociated with Giulia Cavalcanti

    • Volunteer

      Issued by Ipsia - Terre e Libertà on Aug 2009
      Ipsia - Terre e LibertàAssociated with Giulia Cavalcanti

    • Volunteer

      Issued by Fondazione Exodus Onlus on Jul 2008
      Fondazione Exodus OnlusAssociated with Giulia Cavalcanti