Shelly Burnside

Experience

• 

  Jelmoli

  Oct 1999 - Jan 2001

  Project manager for first eCommerce website at Jelmoli, a gift website. Responsible for set-up and operations of initial implementation: logistics, website, marketing. Analysis to support direct marketing activities via SQL queries. Aggregated reporting of credit card activities.

  • eCommerce Project Manager

    Mar 2000 - Jan 2001

  • Data Analyst

    Oct 1999 - Mar 2000
• 

  Swiss Re

  Jan 2002 - Jan 2009

  Director

  Responsible for knowledge mgmt, records mgmt, web / portal platforms (Internet / Intranet / extranet), in addition to collaboration and search. Project mgmt for IT-related projects to advance these channels. Line management responsibility for team members supporting these areas.

• 

  Microsoft

  Mar 2009 - now

  Line management responsibility for team of technical consultants and engineers, specializing in SQL / business intelligence / data analytics consulting projects. Line management responsibility for team of project managers and business analysts, specializing in custom development / business intelligence consulting projects. Led quality assurance reviews for Consulting Services deals, evaluating risks, financials, and project governance processes. Stakeholder management for deal approval processes, including regional, area, and global management. Led the EMEA Services Quality Assurance functional community, coordinating with leads in headquarters and other geographic areas to drive information flow and process standardization worldwide. Project manager for large, complex client-facing projects involving both internal and partner resources. Responsible for project staffing, implementing project structure and processes, ensuring project compliance, reporting and delivering project progress against budget/timeline to internal and client stakeholders.

  • Quality Assurance Manager

    Jun 2018 - now

  • Technical Development Manager

    Feb 2016 - Jun 2018

  • Professional Development Manager

    Jul 2013 - Jan 2016

  • SQA Manager

    Jul 2010 - Jun 2013

  • Senior Project Manager

    Mar 2009 - Jul 2010