Mark Cutler

Experience

• 

  EDS Group

  Jan 1991 - Apr 1999

  Operations Shift Supervisor

  Responsible for running a team of operators that monitored and controlled after sales applications for all of the Opel Vauxhall sites across Europe.

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  EDS / Vauxhall Aftersales

  May 1999 - Jul 2004

  Business Analyst

  Contracted to an on-site business support role within the Vauxhall After sales UK Warehouse main function was to provide second level support for internal automated systems.• Requirements gathering to define enhancements for both the core warehouse management system and the integrated automated warehouse applications.• Performing User Acceptance Testing on any enhancements.• Part of the Project team that introduced RF technology into the UK warehouse to assist with picking, binning, replenishment and inventory control processes • Created several enhancements for the core warehouse management system using Powerhouse.• SME for existing warehouse management application. • Responsible for handling issues and maintaining lines of communication with senior management.• Provided callout support outside of office hours and at weekends.• Supported out of hours deployements making sure there was no disruption to the business Show less

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  Hewlett Packard Enterprise / Vauxhall Aftersales

  Aug 2004 - Mar 2013

  Senior Business Analyst

  Systems Owner for an end to end landscape relating to a business operation that processed more than £1,000,000 of orders each day that had critical time and financial dependencies. With applications for Order Entry, Invoicing, Warehouse Management (WMS), Stock Management as well as Claims and Credits. The role in question required a diverse set of professional skills and responsibilities as well as project involvement and presented numerous challenges.• Incident Manager for major issues that impacted the Warehouse would manage the problem and liaise with technical teams for a solution and provide feedback to Global Management.• Successfully developed and implemented new control processes to ensure that the applications adhered to Sarbanes Oxley controls from an Audit and Security standpoint. • Managed multiple small/medium projects across the various application landscapes, from gathering initial business requirements, build, through to testing and implementation. • Created and implemented the necessary processes that related to GM’s Business Continuity/Disaster Recovery Planning for the site.• Project Manager to migrate the existing WMS application onto a new hardware platform.• Managed external suppliers in order to upgrade and rationalize the Printers and RF equipment used within the Warehouse (£250k).• Part of the Project team during Plan and Define phases as a SME to replace the existing WMS application as part of a 1.8M Euro project.• Heavily involved in User Acceptance Testing for the same WMS replacement project.• Developed a new suite of offline reporting tools for the business based on data from the new WMS, thus saving more than £250k in 3rd party development costs. • Liaising with 3rd party Sustain teams to resolve issues with a view to getting a route cause and then creating a permanent solution.• Experience in managing an off-shore multi-vendor environment from both an application and infrastructure perspective. Show less

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  DXC Technology

  Mar 2013 - Jul 2018

  Business Analyst - Change Management

  Working as part of a joint DXC/Shell team responsible for managing all aspects associated with change management and process improvements related to the products and services offered by multiple vendors within the Shell My Request global requisition tool. • Overhauled the entire process documentation, due to gaps and outdated information, for the application and introduced improvements and controls which were previously lacking.• New repository created for all the relevant process documentation making it easier to be utilized by all parties alike.• Defined/gathered the requirements during several upgrade/enhancement projects (100k euros).• Created user stories to enable successful user testing on enhancements.• Deployed continuous improvement initiatives that enhanced the User Experience within the My Request tool to better define the Indicative lead time on over 600 products, this equated to an overall saving of £300k per annum to the business• Improved the overall change process and timings so that submitted changes could be implemented within a 2-week cycle, thus enabling new products to be available much sooner to the Shell business.• Identified products/services that could be merged into a single offering, thus reducing the overall catalogue by around 300 items.• Working effectively with Shell external suppliers and offshore support teams. Show less

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  Associated British Foods IT Shared Service Centre

  Jan 2019 - now

  • Problem Change Manager

    Sept 2020 - now

  • Change Manager

    Jan 2019 - Sept 2020