Melissa Pagan

Experience

• 

  Sheraton Puerto Rico Hotel & Casino

  Jul 2014 - Feb 2016

  Sales Coordinator

  • Responsible for soliciting new and past business for the hotel.• The initial point of contact for the sales office either over the phone, via email or throughface-to-face client/guest interaction.• Answer telephone inquiries in a timely and courteous manner.• Responsible for immediate acknowledgement of the visitor, identifying who the visitorwishes to see, and notifying that individual immediately.• Provide administrative support to Sales, Marketing and Convention Services Managers. Show less

• 

  GameStop

  Sept 2016 - Aug 2019

  • Supports the Store Leader in all facets of the store operation while ensuring that outstanding guest service experiences are provided using the company’s business model.• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicates.• Supervise Guest Advisors and Senior Guest Advisors, a total of 5 associates.• Assist in training associates and ensure that all products in the store are represented, organized, and alphabetized on the sales floor.• Count, balance and reconcile daily business transaction. Closeout all paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Show less • Assist supervisor to deliver consistent guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques.• Share product and gaming knowledge.• Ensure clean, organized environment in which to shop.• Process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system.• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Show less

  • Assistant Store Manager

    May 2017 - Aug 2019

  • Military Game Advisor

    Sept 2016 - May 2017
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  Social Security Administration

  Aug 2021 - now

  Bilingual Customer Service Representative