Lashonda Smith

Experience

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  Walgreen’s Inc

  Aug 2006 - Jun 2008

  Strategic Inventory Management Systems Coordinator

  *Developed an invoicing process, which eliminated a substantial earnings deficient, and provided an effective method for tracking media transactions precisely.*Consistently increased promotional product sales through exceptional re-itemization of promotional items. *Effectively reset Plano gram, which organized inventory, established accurate product inventory counts, and accurately utilized product identification numbers. *Recognized for achieving the number 1 success rate for the precision of scan out reporting in the Maryland, Delaware, and Pennsylvania and Virginia stores.*Consistently recognized by executive level management for exceptional customer service. Show less

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  Walgreens

  Jun 2008 - Sept 2014

  Customer Service Associate/Bookkeeper

  *Assisted store manager with daily administrative task.*Answered and directed customer service calls in proper manner.*Completed weekly store employee scheduling.*Assisted store manager in preparing for store mandatory meetings.*Assist store management staff with preparing for regional and district management visits. *Register customers for the New Balance Rewards Programs.*Reduced 100% of occurrences of Out of Balance statements from the corporate office. *Also reduced 100% of Cash Report Adjustment forms required to correct cash report errors.*Reduced the amount of past due invoices, and updated corperate and store ledgers in out of compliant stores at five Walgreen’s locations in the Baltimore/ Annapolis region.*Trained management at under-performing stores, in proper completion of cash reports and ledgers according to the Walgreen’s Baltimore south district’s policies and procedures.*Analyzed corporate ledgers in order to ensure that there is accurate reporting of debit and credit transactions.* Investigated invoice records, using Walgreen’s storenet buycard software, to confirm and ensure accurate payments and product quantities.* Assisted loss prevention by reviewing cashier terminal reports for any possible theft or shortages of dollar amounts. Show less

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  M&T Bank

  Sept 2014 - Apr 2016

  Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels. Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities. Meet with customers entering the branch to assess and identify customers’ immediate and long-term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of M&T Bank’s sales process to achieve personal sales and/or referral goals. Conduct lead-focused outbound calls and participate in branch sales promotions as requested by management. Follow consumer guidelines for accuracy and proper new account handling and exception processing. Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Show less

  • Operations Associate

    Mar 2016 - Apr 2016

  • Relationship Banker I

    Sept 2014 - Apr 2016
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  Maryland Department of Health

  May 2016 - now

  Fiscal Accounts Technicians II

  conducts financial investigations to determine the legally responsible parties for the care provided to individuals by the MDH Sate facilities. As part of this investigation, determines the legally liable person’s ability to pay in accordance with Maryland laws and determines existing and potential third party insurers.Once the responsible party is determined, the Division then performs billings for the State hospital centers in an effort to recover the cost of care. Bills for the cost of care provided to inpatients receiving care at the MDH facilities. Show less