Fernando Samuel

Experience

• 

  Hyatt Regency Bandung

  Oct 2013 - Mar 2014

  Trainee
• 

  AccorHotels

  May 2016 - Nov 2016

  Loyalty Marketing Coordinator Apprentice Malaysia - Indonesia - Singapore

  - Increase offer and hotel pages Indonesia portal deploying an integrated loyalty marketing strategy - Create and contribute relevant content to ensure maximum promotion of destination to key emitting markets as well as exposure of destination clusters to inbound travellers to area- Assisting hotels (e-commerce/ marketing team members) to ensure their marketing actions are according to corporate and brand standards.- Be an hotel help center for loyalty program knowledge- Stimulate loyalty activation through targeted communications & campaigns, destination offers, to Le Club AccorHotels and Accor Plus members- Assisting Opening Hotels for Loyalty Set up. Show less

• 

  Archipelago International Hotels, Resorts & Residences

  Nov 2016 - Jan 2019

  Personnel Administration- Follow-up of employee files- Induction for new comers- Storage & archiving all employee filesRecruitment- Writing and publishing job advertisement- Management of the candidatures- Checking the references- Scheduling for New Comers Medical Check UpSchool relations- Updating School Directory for On The Job Training Programme- Arranging On The Job Training Time Table- Making On The Job Training Manning ForecastingTraining plan- Forecasting Training Needs for Each Departments- Monitoring dashboards- Conducting Corporate Mandatory Training for Staff /Daily Worker / Trainees Show less - Processing and input group, FIT and corporate reservations following hotel reservations policy- Answering all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.- Ensuring all reservations are accurately actioned within the same working day.- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager.- Assist in the preparation and checking of the rate manual.- Check and update, as necessary, rates in the computer system.- Adhere to rates published in the Rate Manual or rate advertisements. - Maintain a positive selling approach to maximize yield in both occupancy and rates.- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity. Show less

  • Human Resources Training Officer at Aston Braga Hotel & Residence

    Nov 2017 - Jan 2019

  • Reservations Agent at Aston Braga Hotel & Residence

    Nov 2016 - Nov 2017
• 

  KAGUM Hotels

  Jan 2019 - Sept 2019

  Corporate Assistant Training Manager

  Maintains a professionally Training Plan, Reports & Records | Making a Training Plan for 20 Units Hotel | Reviews and analyzes Training Reports |Make sure all work with SOP | Assisting Unit Hotels for developing employees

• 

  The Ascott Limited

  Sept 2019 - Dec 2021

  Corporate Assistant Learning & Development Manager - Tauzia Hotels

  Developing Modules | Training for Newly Opening Hotels | Doing Corporate Training for Unit Hotels | Handling Development Program for Supervisor - Managerial Level | Assisting Unit Hotels for developing employees | Conducting Employee Activities | Working together with Marketing team maintaining Company Social Media | Developing "Employer Branding" project / plan

• 

  Timezone Group International

  Feb 2022 - Apr 2023

  Learning And Development Specialist

  - Work closely with each department head in performing Training Need Analysis (TNA) in order to develop competency models, assess the capability gaps, and conduct analysis of Team Member's learning needs.- Lead the design, development, and implementation of programs, policies, and strategies tailored to meet L&D needs and program goals; designing and executing key L&D processes; measuring the achievement of established goals.- Creating Fast Track Development program for internal (rank & file - supervisor - manager)- Support Head of People & Culture in providing the right coaching and people management to their Team Members- Compile metrics and report on overall training program engagement & effectiveness- Grow and develop a team of trainers and equip team leaders or managers to be trainers and coaches themselves- Creating new modules that helps the operation team achieving their goals. Show less

• 

  TEEG

  Apr 2023 - now

  • Learning and Organization Development Lead (Indonesia)

    Aug 2023 - now

  • Learning and Development Specialist (Timezone Indonesia)

    Apr 2023 - Aug 2023