Julia Larionova

Experience

• 

  Swedbank

  Apr 2005 - now

  -Solving Service Requests as 2nd and/or 3rd level of support. - Solving incidents (related to the software/data part of the application) and is contact and primary counterparty for I&O for incidents solving. - Taking care of daily application delivery, manages maintenance activities and solves problems in order to secure Service Level Targets. - Ensure correct data in applications. - Report bugs and errors. - Take part in testing of changes-Have the understanding of how products and services are offered through applications.- Proactively suggest and implement improvements for keeping and/or raising application quality and improving maintenance efficiency.- Keep application related documentation up to date and creates one if missing- Take part in Service Transition activities Show less

  • Software Engineer

    Mar 2019 - now

  • Test Analyst

    Jan 2011 - now

  • Application Administrator

    Feb 2007 - Jan 2011

  • Teller

    Apr 2005 - Jan 2007