Brittany Blake

Experience

• 

  DISH Network

  Oct 2014 - Aug 2022

  Coach

  Trained tenured agents in more advanced account escalation procedures. Scheduled coachings with teams large as 12+ agents and guided them on achieving metrics measuring call handle time / transfer rate / payments /refunds. Prior experience in assisting the customer through more advanced troubleshooting techniques for their equipment issues before scheduling technician visits. Also handled escalated loyalty/retention calls by pleasantly keeping the customer calm, and also provided credits when necessary to work towards a resolution. I also processed monthly EFT payments and helped customize customer television packages to better fit their budget. Show less

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  Credit Saint LLC

  Nov 2022 - now

  Customer Service Representative

  Providing excellent customer service to help clients repair their credit reports and improve their credit scores. Reading and analyzing items on a client's credit report and investigating credit score changes. Providing meticulous detailed documentations for our clients to help them receive the best possible outcomes.