Doreen Palermo

Doreen Palermo

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  • Timeline

  • About me

    Senior Customer Success Manager at LivePerson

  • Education

    • Sawyer College of Business

      1982 - 1984
      Diploma Travel & Tourism
  • Experience

    • Sabre Corporation

      Jan 1999 - May 2020

      Managed the strategic and contractual partnerships for 15+ Corporations on the primary use of GetThere, representing $6.5M in annual revenue. Managed the strategic and contractual partnerships for 2 Global Travel Management Companies representing $50M in annual revenue and led a virtual team of 6 in the U.S. and Germany. Accountable for the management of a virtual team of 30 Sabre Global Account Executives until 2006, then a virtual team of 12 Global Account Managers through 2008.

      • Global Account Director

        Jan 2015 - May 2020
      • Managing Director, Global Sales and Account Management

        Jan 2009 - Dec 2014
      • Director, Global Account Management

        Jan 1999 - Dec 2008
    • TripActions

      Apr 2021 - Jan 2022
      Enterprise Customer Success Manager

      Managed the strategic relationship with our Enterprise customers, helping them achieve maximum value from the TripActions Platform.

    • LivePerson

      Jan 2022 - now
      Senior Customer Success Manager, Strategic Accounts

      Trusted advisor and LivePerson guide. Responsible for managing and optimizing the digital programs for our strategic customers.

  • Licenses & Certifications

    • PowerTalk

      TheBergeracGroup
      Jun 2012
    • Conversational Design

      LivePerson
      View certificate certificate
    • Professional Spiritual Practitioner

      United Centers for Spiritual Living
      Jul 2007
    • Certified Professional in Messaging Foundation

      LivePerson
      View certificate certificate
    • Certificate of Completion in Fundamentals of Finance and Accounting

      American Management Association
      Mar 2012
      View certificate certificate
    • Way of Council Tradition

      Center for Council
      Jan 2021
    • Miller Heiman Sales Methodology

      Miller Heiman Group
      Oct 2018
    • Jodi Glickman on Pitching Yourself

      LinkedIn
      Sept 2020
      View certificate certificate
    • Strategic Sales Boot Camp

      FranklinCovey
      Jun 2013
    • Conversational Cloud - Explorer

      LivePerson
      View certificate certificate