Roberto Lucci

Experience

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  Italian Tennis Federation

  Jan 2004 - Jan 2012

  Chief of stewards and Tournament Facility Coordinator

  Recruit Select and Coordinate the Event Stewards (+300 resources). Support the staff and cooperate with tournament direction in order to make audience and athletes experience the much comfortable possible.

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  South of Ireland language Center

  Jul 2004 - Jan 2013

  Group Leader and Students Coordinator

  Organize and manage all the social and recreating activities for groups of Italian students, always coordinated with Irish program director and hosting families to mitigate any problems that arose

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  Anglo American Book S.R.L.

  Jan 2005 - Jan 2012

  External Relationship

  I've covered several roles: Managed University textbooks and kept relationships with foreign (U.S.A. / UK) Universities in Rome. Managed customer and business partners' orders for the Subscriptions department, organise deliveries and its logistic, relate with suppliers. Stock inventory.

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  OPTION ONE SRL

  Jan 2010 - Jan 2011

  Addetto accoglienza e sicurezza

  Servizio di steward e controllo aree riservate per concerti e servizio di accoglienza e sicurezza per eventi di gala (Vip lounge del Festival del Cinema di Roma, Settimana della Moda di Roma, concerti Privati presso la sede dell' emittente radiofonica nazionale RDS).

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  MSX International

  Jul 2014 - Jan 2020

  - Create Assessment and Tools to evaluate CRM and Service Management processes (“5S” methodology used for workshop performances). - Enrich Aftersales Customer Experience developing new processes and delivering new retail services. - Reengineer and plan new CRM and SM processes.- Build Business Cases to identify Weaknesses and Opportunities and show the improvements resulting from reengineered processes.- Workshop Workflow and Customer Care overview through the “As-Is To-Be” methodology.- Training and mentoring on new deliveries and processes. Show less

  • Project Coordinator

    Apr 2018 - Jan 2020

  • Business And Operations Consultant

    Dec 2016 - Apr 2018

  • Field Business Consultant (Area Manager Nord) - Supply Chain & Logistic

    Jun 2015 - Jan 2017

  • Business Advisor Ford (Customer Lifecycle Management)

    Jul 2014 - Jun 2015
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  Ford Motor Company

  Jan 2020 - now

  European Market Executor

  Responsabile per l'implementazione delle strategie aziendali legate allo sviluppo del servizio di assistenza e customer experience dei principali mercati europei