Martin Cole

Experience

• 

  Indianapolis Motor Speedway

  May 2004 - May 2008

  Stand Manager
• 

  Skyhawks Sports Academy

  Jun 2005 - Aug 2006

  Camp Director
• 

  Bone Dry Roofing

  Jan 2007 - Oct 2007

  Marketing and Information Technology Associate
• 

  Westside United FC

  Nov 2007 - Jun 2018

  Travel Academy Program Director

  Directed and managed the girls’ travel academy program for Westside United FC, a Premier soccer club based out of Avon, IN. Developed and implemented a goal and progression outline for the program. Recruited coaches and managed their development. Designed training sessions to develop the players and coaches.Developed a new program resulting in a 300% growth in players. Managed the growth of the coaches as the team doubled for 3 consecutive years.

• 

  BMO U.S.

  Nov 2008 - May 2011

  Customer Service Representative 2

  Coached and mentored Customer Service Representatives. Executed customer transactions while selling them new products. Attended community events to develop new relationships.Ranked in the top 25% for closed referrals and top 15% for closed credit cards.

• 

  Myriad Health + Fitness

  Oct 2011 - Aug 2017

  Account Manager, Marketing Specialist, Coach

  Coached classes and taught members new movements in a safe environment. Maintained a clean and organized facility. Marketed the organization to help grow the membership base.Organized a annual Breast Cancer Awareness event that averaged around 100 participants and raised over $30k.

• 

  Live Nation Entertainment

  Jun 2012 - Feb 2015

  Accounts Payable and Payroll Manager

  Managed payroll for full-time and part-time employees, as well as the accounts payable department for the venue. Supervised guest services during concerts and events. Streamlined the payroll process, making it more efficient and the process 50% faster for over 100 employees. Managed event scheduling for 10-15 events per week.

• 

  Xiber LLC

  Jan 2016 - Jan 2018

  Project Manager

  Managed projects from the sale to installation, including procurement. Supervised the field team and coordinated their schedules. Managed the warehouse, from organization to stocking levels.Coordinated the installations for the rapid growth from servicing 20 buildings to over 50 buildings within 90 days. Recruited and managed the growth from 3 employees to over 25 employees within a year.

• 

  UNTUCKit

  Sept 2018 - Oct 2019

  Sales Associate

  Provided a great shopping experience with amazing customer service. Assisted customers with a product fit session to find the perfect size. Upsold to customers by cross selling and demonstrating product features.

• 

  Ignition DG | Certified B Corp

  Jun 2019 - May 2020

  Exhibit Project Coordinator

  Provided administrative, organizational, and logistical support for the US Exhibit Projects team. Identified inefficiencies and improved processes.

• 

  UnitedHealthcare

  Sept 2020 - Jan 2021

  Market Option Advisor

  Worked with customers to match them with health and ancillary insurance products to improve their lives. Provided quotes and enrollment support to customers.

• 

  Christina's Complete Clean

  Jan 2021 - Nov 2021

  Human Resources Training Development Manager

  Focused on recruitment and retention. Implemented a training program for new employees and internal trainers. Managed the planning and execution of projects.

• 

  Ayokay

  Nov 2021 - now

  Operations Director

  Efficiently lead internal operations, supervising all departments to ensure alignment with growth objectives while driving process innovation and system updates. Through rigorous process and metric analysis, I optimize efficiency, productivity, and cost-effectiveness, mentoring team members to foster their professional development.