Robyn Kumar

Experience

• 

  San Francisco Giants

  Feb 2004 - May 2007

  Guest Services

  AT&T Park, Home of the San Francisco Giants, is a wonderful fun place for every one of all ages to join in some baseball fun (or occasional special events) and enjoy time with close friends and family. I did a vast amount of different positions here—Guest Service desk/Concierge, Section Viewer/director, Ticket taker, Greeter, and Elevator Operator; I was always in constant interaction with hundreds of Guests per event; I am great at understanding customer needs and went out of the way to make sure every need was met and that everyone left happy. I also received an award while working there called the VIE (Very Important Employee) Award. Show less

• 

  InterContinental Mark Hopkins San Francisco

  May 2007 - Mar 2023

  Uniformed Guest Services

  Intercontinental Hotels Group is a business of hospitality that has locations all around the world. They invest in the skills of their employees by doing multiple trainings in order to help employees handle all guest needs and services. I directly meet with hotel guests and assist with their needs and requests on a daily basis; I answer phones and direct calls; I arrange and manage transportation and help with food reservations for guests; I do office work, which includes making needed daily employee paperwork and spread sheets; I work independently and am able to help other employees and Management by taking on multiple positions, including: Bell/Door person, Concierge, Operator, Valet, Housekeeping, Room Service, among others when needed; I constantly go out of my way to do whatever is asked of me per Management requests; I work well independently and go above and beyond what is required of me in order to do my job better as well as help those around me do theirs more efficiently; I help to constantly create a hotel stay our guests love. Show less

• 

  Home Instead Senior Care

  Jul 2013 - Jun 2017

  Care Giver / Home Help Aid

  Home Instead Senior Care helps elderly clients to stay independent. They invest in the skills of their employees by doing multiple trainings of all sorts in order to help employees handle all senior care needs. Some of their training sessions I have had include, but are not limited to: Assisting with proper lifting and transporting, Knowledge of Alzheimer’s disease, Handling finances, Safety in the home, Nutrition, Elder abuse prevention, Communication skills, etc. I directly worked with elderly clients in their homes, assisting with any activities or tasks that they may no longer be able to handle on their own. I helped the elderly with activities of daily living, which included buying groceries, house hold chores, banking, mailing letters, etc. I helped with transportation needs as a driver. I was a constant companion to the elderly client, helping them enjoy life to the fullest. Show less

• 

  Aegis Living

  Jun 2017 - Sept 2017

  Assistant Director of Life Enrichment

  Aegis Living is a loving senior housing community that cares about its residence. This company invests in the skills of their employees by doing multiple trainings of all sorts in order to help employees handle all senior care needs and help them become the best they can at making people’s lives better. As an Assistant Director I helped with designing, facilitating, and conducting activities for residents alongside the Life Enrichment Director(s), and I acted by myself as head Director on some days; I assisted in the coordination of community-wide events. I helped create new and innovative enrichment programs and activities for residents, which included helping to create the monthly activities calendar. I assisted with payments and money tracking as well as helped manage departmental needs and goals within department budgets. I engaged and motivated residents resulting in program participation, I lead and sometimes also created main activities, such as exercise/fitness class, education, writing, art, and games. I occasionally assisted with transportation needs as a driver. I also engaged in ongoing training programs for a well-defined career path. Show less

• 

  City and County of San Francisco - Human Services Agency

  Sept 2017 - Feb 2018

  Child Care Specialist

  I oversaw children in a child development center setting, performing services in the care and supervision of children, and I encouraged developmentally age appropriate play activities. Essential functions in this class included, but are not limited to: Oversaw and supervised children's activities at any of the four Human Services Agency's Drop-In Child Care facilities; Maintained an orderly and safe environment of the Drop-in Child Care Facility; Interacted with children according to program policies and guidelines; Actively engaged children with developmentally appropriate play activities while incorporating numeracy and literacy strategies; Communicated and/or met with parents/guardians regarding strengths or complaints, and/or concerns of the behavior of children; Provided support to families regarding the needs of their child, provided community resource referrals for child development, health concerns and/or family resource center referrals; Maintained pertinent records and generated necessary incident reports/correspondence; Participated in trainings in order to remain current in child development, family support strategies, customer service and health and safety, including CPR/First Aid; Performed general housekeeping; Performed other related duties as assigned and/or required. Show less

• 

  Skywalker Holdings, LLC

  Mar 2023 - Mar 2024

  Guest Services Coordinator
• 

  Young Dental Group

  Mar 2024 - now

  Patient Care Coordinator