
Lim Sovannith
Call Center Officer

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About me
HR and Admin Manager
Education

Build Bright University
2010 - 2015Bachelor's degree of sicence Information Technology
Experience
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Cellcard (CamGSM Co. Ltd.)
Jan 2012 - Jun 2013Call Center Officer Greeting as company assigned. Answering of customer’s complex inquiries. Handle customer’s complaint. Work as a representative to the company by serving customer expectation Product knowledge. Show up company’s product efficiency. Handle all information in the company. Checking report of the team Log record after finished conversation with customer called. Handle problems and sent to concern department. Provide internet configuration to smart phone for customers. Telephone skill. Making daily report to team leader. Perform other duties requested by team leader or supervisor. Show less

Pacific Computer Co., ltd
Jun 2013 - Jul 2014Project Technician Greeting as company assigned. Show information about the electronic technology in show room to customer Handle provide information of company product via phone and email to customer Communication about price and service with customer via phone and email Prepare quotation price for customer order Check location and draw map plan to install for the suitable place and customer wanted Install Camera Security Installation Scan Device of Attendance Management Systems (Fingerprint, Face, Card) Installation Door Locked System (Scan Card and Fingerprint to enter the door) Maintenance Repair Configuration for DVR of Camera Security Remote View camera Security for Smart phone and computer with IP and Domain Set GSM alarm Configure Router Modem Computer Maintenance and repair Setup Windows and Software Application Making daily report to team leader. Perform other duties requested by team leader or supervisor. Show less

Trax Apparel (Cambodia) CO.,LTD.
Jul 2014 - Feb 2016Compliance Leader (Safety Officer) Review update the policy and procedure for HSE Review update the policy and procedure for C-TPAT Weekly Check all Safety Device (Fire Extinguisher, Emergency Light, Emergency Exit, Firer Alarm, Fire Hose Reel) Do the audit for HSE and Labor and making report for corrective action plan Do the audit for C-TPAT and making report for corrective action plan Do the audit for Sub corn factory and making report for corrective action plan Trainer of training for C-TPAT Program Trainer of training how to use PPE Trainer of training Safety in work place Input data to website System provide by buyer for the monthly report Collect data energy keep in report monthly for Environment saving plan Handle C-TPAT Program such as logs book record ,Security Systems, Do the Assessment for Sub-corn Company, Training security program to security guard Check all logs book record after security log record Make the poster for post in factory according information and guideline Check all safety in work place and do the report for corrective action plan Do the statistic employee in and out report Do the tracking working time report Accident investigation log keep in report Drawing the evacuation map plan for all department Do the document for training and making slid show Prepare material for training Control and Maintenance SMS System Making SMS topic send to all employee via SMS system Do the training Assessment Do the corrective action plan report by Auditor Create new idea for poster Do the survey for make the report of statistic Do monthly report for buyer Show less

Trax Apparel (Cambodia) Co.,ltd
Jul 2014 - Dec 2015HR Officer Greeting as company assigned. Process recruitment for new staff and worker Fill in application form for new staff and worker after pass interview or do the test Fingerprint Register for attendance to new staff and worker Provide information to do labor book and medical checkup to the ministry of labor Trainer of trainee for orientation before start work. Review update the policy and procedure of company Making document for request to the Government ministry according to requirement Control Management System Device Finger Print Scan Check, upload, register, transfer finger scan attendance to other device by department Upload all finger scan attendance to payroll system Do the report name list who forget scan daily report Do the report present and absent working day worker and staff daily report Do the manpower daily report Do the attendance report and summary of security guard day shift and night shift Input all information background of employee to payroll system Control and input Master list of worker, staff and foreigner Sent email all report to all department , Supervisor, and General Manager Prepare material and meeting planning and minute meeting Do the abandon report employee cut off the name from payroll system Do the advance salary report for Khmer New Year and Phcum Ben Day Ceremony Joined training course assigned by factory Follow up to meet equipment from buyer request Corrective action plan after auditor finding the problem Solve the problem for employee Create and motivation for new information and idea Making poster to announced such as: Factory information, Holiday, SOP, Knowledge Separate document keep in box file and title name Data keep in computer system Using Printer (Print, Copy), Projector Prepared the organization chart Post information to the information board Making daily report to team leader. Perform other duties requested by supervisor. Show less

Southeast Asia Television & Radio (SEATV)
Feb 2016 - Jan 2018 Monitoring daily reporting of staff implementation and summit. Review and update employee rules and regulations. Adviser and consultation solving for the staff. Control the contract all staff and renew. Attendance management and create the rule to control the data. Weekly, Monthly report of attendance staff for payroll report. Reporter in the meeting and summit to GM and follow up. Profile, Box File Management, Create Control update Master List of Name List Staff. Staff in and out monthly report. Summit staff document for requirement of labor ministry needed, Form creating for use in the requirement for working situation and report Processing of staff recruiting such as screening the CV, committer interview and processing all document. Make Internal Announcement. Prepare administrative letters relevant to association and correspondent on administration procedure. Daily report to HR Manager to get feedback and follow up. Copy and scan all document in need Make the announcement for the staff recruiting Other task assigned by the manger. Joined as support all dept. with all requirement. Committee evaluation programming production Show less Fingerprint Register for attendance to new staff and worker Fill in application form for new staff and worker after pass interview or do the test Attendance management and create the rule to control the data. Weekly, Monthly report of attendance staff for payroll report. Reporter in the meeting and summit to GM and follow up. Create Control update Master List of Name List Staff. Staff in and out monthly report. Summit staff document for requirement of labor ministry needed, Other task assigned by the manger. Joined as support all dept. with all requirement. Show less
Deputy Director Of Human Resources
Feb 2016 - Jan 2018HR Officer
Feb 2016 - Dec 2017

Kim Mex Construction & Investment
Jan 2018 - Mar 2019Senior HR & Admin Operation Executive▪ Manage formal systems in organization such as policies and practices to influence employee behaviors, attitudes, and performance.▪ Handle and prepare all Administration and HR department internal and external audit documents and prepared, supported/respond when audited.▪ Review and develop HR policies, Procedures and training program to meet the legal requirements and internal regulation of the company.▪ Handle the job fair and career forum with partner, organization, university/school, etc. to build connection, recruitment pool, and build company good view.▪ Work closely with all line manager to do TNA, Conducting and facilitating Training and Development program, Setting KPI, and to ensure that it’s enhancing employees’ skills, performance, productivity and quality of work.▪ Handle organization People Development Plan (PDP) and Talent Management by reviewing internal structure, promotion plan, recruitment, and yearly budget plan.▪ Managing all record attendance from head office and side construction to do monthly payroll report and Overtime report.▪ Provide Training to staff onside for safety work, policy, rule and regulation and follow up staff practice.▪ To update company Organization Chart/Department chart to ensure are up to date and keeping it properly.▪ Handle staff onboarding program by guide all employee knowing/learning quickly about company overview, mission, vision, culture, the policies, information on employee benefits, etc.▪ Prepare staff movement report, turn overrating, staff 100%.▪ Make staff ID card and register to Fingerprint/machine to ensure all staff was record attendance correctly.▪ Prepare all announcement letter both monthly public holiday and internal announcement and keep it properly.▪ Check onside to make sour in place work with good environment safety and following with SOP work.▪ Another task assigned by Line Manger. Show less

Electrical Material Supply Co.,LTD.
Mar 2019 - Nov 2021HR and Admin ManagerI-Human Resource Division: Managing the HR planning and Follow up. HR Rule, Regulation, Policy, Procedure Creation and Update Assigned and monitoring work processing of staff on department Proper filing system for HR related documents and personnel files, both hard and e-filing. HR orientation the policies, work flow, information with new staff and refreshing. NSSF (Preparing, Processing, Training, Payment) Training Conduct (Material, Trainer, Certificate) Check on Finger Print Scan Report, and Attendance Report for weekly and monthly, Check on Staff Leave such as: sick leave, Maternity leave, Especial leave and holiday, etc. Processing of Performance Evaluation, for probation, and annual Staff Movement In & Out Monthly Report Recruitment Processing, and Post Job Announcement on Social media like Facebook Pages, Facebook Group, Website, Linked In, and so on. JD Creation for all staff Staff official Letter for staff (Promotion, Change Jobs, Appointment) HR document preparation for audit from government’s ministry, if required Conduct Meeting ( Venue, Member, Minute Meeting, Processing Report, Followup) Drawing the Organization chart for Company and all Department. Work Flow (Designing, Announcement, Training, Follow Up). Daily and monthly operation, tracking/issue report.II-Administration Division: Review the checklist for expiration and deadlines of MOU, Insurance, contract, etc. Draft correspondence, letters, reports, and documents as required Ensure letter in and out are properly filed Develop a filing system to make sure that documents are filed properly. Maintain and update contact lists for staff, customers and vendors. Ensure that all company’s fixed assets and inventory are properly recorded and maintained Controlling Vehicle of Company (Motor, Car, Gasoline, Maintenance, Repairing,) Contribute to company’s strategy/business development as required. Show less

Sovannary Villas
Dec 2021 - nowHR and Admin ManagerSet up rule and regulation for the company.▪ Monitoring Daily, Weekly and Monthly progress in the company.▪ Set up new rule, Policy Procedure and set planning for processing of the company.▪ In charge operation full function of HR and Admin▪ Managing and support staff on Head office, Sale Office and Site Project.▪ Making the work operation of staff attendance and staff working roster monthly.▪ Recruitment all level to full fill in requitement of the company.▪ Preparing Monthly Payroll, Staff benefit, Evaluation, Increasing…▪ Assigned task to assistant for daily working and plan weekly monthly.▪ Report on announcement as letter official and Policy Procedure.▪ Support and Organizer for Event and Program on the company Such as New Project grand opening and New Year Sang Kran Program and more…▪ Solving problem, Solution, Management Support, Training, Orientation to Staff.▪ Making Card and Poster for Publish and provide to Staff.▪ Support document for all department marking form, contract creation, and other need.▪ Organization Chart setup for Company and by Department in the company.▪ Lead the meeting and coordinate the meeting and meeting minute for follow-up.▪ Creation all JD of staff with all level managements and staff.▪ Admin Work such as: Letter Official, Preparation Work Place for staff, Asset Management, Security, Cleaner… Show less
Licenses & Certifications

Anti-Virus Engineer
STE
Elementary
WIS School
Microsoft office Word and Excel
WIS School
Pre-intermediate
ATC
Professional Internet
STE
Occupational Health and Safety (OHS)
Adidas
Languages
- khKhmer
- enEnglish
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