Arijit D.

Experience

• 

  Volkswagen India

  May 2016 - May 2016

  Summer Intern

  Learnt most of the practical aspects in the internship.Had fun knowing about the working of IC Engine in person.

• 

  Piltover Technologies Pvt. Ltd

  Aug 2017 - Oct 2017

  Intern
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  Coinzane

  Apr 2018 - Sept 2018

  Operations Manager

  I was responsible for managing operations mainly creating content for the website & app in form of articles as well as reach out to crypto influencers to make videos for the platform's YouTube channel.About the company-Coinzane is a Crypto/Blockchain community news forum & a venture of Techiescoops.com . We work with the vision of creating awareness about Cryptocurrencies & Blockchain among the masses using various media outreach methods.

• 

  Windo Apparel

  Aug 2018 - Feb 2019

  Business Owner

  Started Windo Apparel with the objective to sell Graphic T-Shirts & Hoodies. My day to day was to carry out below operations as well as constantly analyze shortcomings & apply feasible solutions to improve them. Operations:-Design apparel-Get them manufactured-Market the products-Get orders delivered

• 

  SKF India

  Jun 2019 - Jun 2019

  Summer Intern

  Worked in the purchase, production & supply chain departments. Took up various tasks & efficiency boosting projects that included designing tool holders & getting them manufactured on site. This internship gave me a good insight to what goes into various operations of an engineering business. Attached is my detailed report of the Internship sharing my experience & learnings.

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  Onchain Bridge

  Jan 2020 - Feb 2020

  Market Research Associate

  My responsibility was to conduct market research of potential vendors & build a repository of collected data in an efficient & organized manner. Also built the company website using Wix.

• 

  SmartServ Inc.

  Jan 2021 - Apr 2022

  SmartServ is a cloud-based Field Service Management platform serving the HVAC, Electrical, Plumbing, Fire Services vertical SMBs in the US & Canada. As an Account Manager in the Customer Success team, managed a book of ~$200k ARR during my tenure.My goal is to nurture relationships to help them extract the most value from the product, increase the LTV & avoid churn.1. Solve any issues that clients may have with the platform.2. Help clients use the platform better for their business via training and increase adoption.3. Get on regular account review calls to enable point 2 & address requirements/concerns of customers.4. Work with product team to develop feasible customer feature requests.5. Pitch & upsell new features, services to clients with the goal of improving their business efficiency & increasing the account's MRR.6. Clock in successful renewals of accounts. Show less

  • Associate - Customer Success

    Jul 2021 - Apr 2022

  • Business Associate

    Jan 2021 - Jul 2021
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  G2

  Apr 2022 - Jul 2024

  • Managed customer portfolio of $1.6 million till date.• Achieved NRR of 108%.• Received Most Valued Professional FY24, Top Performer (Q2 FY24, Q4 FY23),Top Attainment (H2 FY23) awards.• Onboarded, trained, consulted, monitored health of 150+ B2B SaaS companies andled them to achieve brand awareness, customer advocacy, demand generation goals.• Partnered with Founders, SLTs to develop and execute strategies for joint successover regular calls and business reviews.• Implemented processes to provide a seamless onboarding experience to customersand enable CSMs to handle 8+ onboardings simultaneously.• Developed ROI/Value showcase methods that led to 11 multi year deals andrenewals of 4 churn risk customers in FY24.• Customer/Peer Testimonials- https://docs.google.com/presentation/d/1bC8QFsI_59IYBtPm22uhWVITg5J-5IwQAfz0nz1RBjs/edit?usp=sharing Show less

  • Account Manager

    Apr 2024 - Jul 2024

  • Customer Success Manager

    Apr 2022 - Apr 2024
• 

  Sprinto

  Jul 2024 - now

  Customer Success Manager - EMEA

  Responsible to onboard and consult customers across the EMEA region who are looking to comply with ISO 27001, SOC2, GDPR and more security frameworks plus help them build a high standard infosec system and work together to maintain it.