Kiran Thomas

Experience

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  Diamond Group Kolkata

  Jan 2005 - Sept 2005

  IT Engineer

  Worked as an IT engineer who look after all the basic operations of the company which includes software , hardware and networking.

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  HCL Services Ltd

  Dec 2005 - Nov 2006

  Customer Support Engineer

  Worked as desktop support engineer handling day to day issues, installation of windows OS, and handling small scale servers which runs in Windows.

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  Movate

  Nov 2006 - Nov 2007

  Application Engineer

  Worked as technical support for the product netgear and remote support agent in Firedog.

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  Tata Consultancy Services

  Jun 2008 - Jul 2012

  IT Analyst

  SAP Basis Consultant

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  SAP

  Jun 2008 - Jul 2012

  SAP Basis Consultant

  Job Scheduling, Monitoring, Spools and Printers administration Resolving ABAP short dumps, lock management and update errors Expertise knowledge in Performance tuning in R/3,DB and OS level Conduct system performance reporting (e.g response times) Providing support to the development teams in the development, test and training environments Add-on installation, SAP Support Packs, kernel upgrades Working with the Infrastructure team to build SAP environments Solman installation,RCA module configured and diagnostic agent installation Experience in SAP UNIX(HP Unix ,AIX ,Solaris), Linux, Windows Language installation, Live cache administration Deployment of J2EE Components using SDM ,JSPM Good knowledge working with configtool, visual administrator, j2ee telnet ,NWA Maxdb installation and upgrade, DB2 installation and upgrade Hana New DB upgrade, installation, basic troubleshooting like starting and stopping of Hana DB Participated in P2V(physical to virtual server) and SLES migration Involved in Win2k migration to Windows 2008 migration Extensive knowledge in VMware environment Good knowledge in Sun solaris global zone environment and sun sparc architecture Participated in OS patches, upgrades Reasonable knowledge in NFS and SAN Worked with XI environment with cache refreshes Worked extensively with landscapes like ERP,CRM, Business User SAP installations in 4.7, 640 and 700 release Knowledge in backup(R/3 and OS level), restore and recovery in maxdb Provided daily and weekly updates to customer Coordination of tasks to support team members Incident and change management Client copies, client deletion, export and import of Client Time zone switching activity Tablespace extension Oracle,DB2,MS SQL Coordination with third party agents like HP, EMC, Diveo, NSQ datacenters System Refresh Show less

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  SanDisk®

  Jul 2012 - May 2017

  SAP Basis Architect

  Day to day activities like monitoring production serversEnd to end implementation on SAP Fiori and integrated with SAML and ADFS, configuration of external and internal connectivity using netscalerSolution manager experience with MOPZ ,KPI measurement, creation of Business process monitor and configuring alertsInstallation of diagnostic agent, host agent, Wily IntroscopeUI2 upgrades and UI5 upgradesStart/Stop open text server, Open text archivingExperience on service now toolWorked as SAP security related stuffs like role creation, profile mapping, inserting authorization, change documents for users. Working with functional consultants to resolve their issues closely like MM, CLM, BW, PI, SD, HCM, SCM, APO, ABAP, FICO ,EWMS Participated in monthly and quarterly finance closing activity Weekly twice transports after cab meeting both Abap and java Backup and restore of Hana database System refresh in multiple landscapes including Hana System copies in multiple landscapes Kernel upgrade, Support pack upgrades, JSPM patching Batch job scheduling using redwood chronacle, job chains, event triggers Analyze, Configure, troubleshooting of EWA reports, LMDB Good knowledge in MOPZ Performed job comparison in production and project pipeline systems of multiple landscapes Lock management, update errors, troubleshooting in Abap and Java stack For complex issues, done user traces batch job traces Hana start/stop in local and multi-node. Hana transports, export/import method Troubleshooting in Hana for memory issues (OOO) DBCO connection creation, SLT triggers, configuration Worked with other non SAP teams like Agile, GIS, MES, I2 , Opsveda Oracle upgrade from 11G to 12G across the SRM landscape. Redwood CPS version upgrade from netweaver 700 to 731. Single sign on between Enterprise portal and Abap Good knowledge in working with DMZ, VIP, external networks. Worked with SOX audit requirement of the customer like creating custom reports in redwood, TC. Show less

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  Tech Mahindra

  Jul 2012 - May 2017

  Tech Manager

  Initially worked with HGST and later joined Sandisk, was working with Sandisk, A western digital brand

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  Sony

  May 2017 - Mar 2023

  Project Manager

  Currently working as a Project Manager at Sony India Software Centre Private Ltd. SLA creation between stake holder and Sony/Vendor MRP (Mid range plan ) forecast for next 3 years budget OB (overall budget) for the upcoming year Cost cutting exercise to bring IT costs down year on year Possible savings in house either infra related, Database or SAP relatedMonthly meetings with major stake holders to update the achievements, key issues and performance feedback of support teams. Monthly invoicing of the accounts handled both BAU and projects. Performance appraisal of the resources in project. Recruiting resources either internally or externally for BAU as well as projects. Project timelines reports to be shared with immediate managers and stake holders. SAP license review for basis and security resource half yearly. Costs optimization of AWS resources year on year. Process improvements to ease the day-to-day tasks. Made sure that all resources are rewarded for the work what they have done more than expected. Supervision of patching activities either quarterly, half yearly and emergency patches as part of enterprise security requirements. Maintained good rapport with immediate managers, client managers and stake holders. Handling the following products in the current landscape#ECC #BW #BPC #solman 7.1 and 7.2 #S4Hana #SLT #GRC #PO #webdisp #TDMSContent Server : Opentext Vendor invoice management : ICC and BCCInnowera easy workflowPlanning of quaterly upgrades in all landscapes wtih minimal downtime which impacts businessgood knowledge in audit related activities (as we fall under CICR audit both internal and external)HA failover and fall back management (HCAMP and SIOS)Good knowledge in working with cloud environment AWSWorked in Hana 1.0 SPS12 and Hana 2.0 SPS2 DB2 fixpack upgrade regulary in every quarterTDMS upgrade and refresh both time slice and full dataVersion upgrade of EP 7.0 to 7.4 Show less

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  Sony India Software Centre

  Apr 2023 - now

  Program Manager