Rajdeep Majumder

Experience

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  Intelenet Global Services

  Aug 2005 - Jul 2006

  CCE

  • Major Accounts Development

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  IBM Global Services

  Jul 2006 - Dec 2012

  SCS

  • Ops Support / Customer End solutions/ Issue Resolution.• Managing Inbound, Outbound customer requests. • Investigation of user problems, determination of possible/feasible solutions.

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  NCR

  Feb 2013 - Jul 2014

  IT Analyst

  • B2B Technical Analysis & Support• Troubleshoot all hardware, software and networking issues

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  Gold's Gym

  Dec 2014 - Aug 2015

  Fitness Instructor & Consultant

  • Trained clients as per their fitness goal.• Analyzing Body Composition Report and designing fitness regimen.• Strengthening based on muscular deficiencies in order to prevent overuse injuries.

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  Cytherea Fitness

  Sept 2015 - Oct 2016

  Fitness Manager

  Managing Operations • Setting up the 7000 sq. ft. gym including sales & marketing, branding, communication, membership enrollment, analysis & setting up equipment.• Sold and promoted fitness programs to members.• Negotiated with manufacturing companies and wholesalers for procuring fitness equipment.• Prepared regular weekly reports and conducted daily tours to check safety features.• Established as well as maintained corporate relationship.• Completed all essential formalities for new enrollment and membership renewal.People Management (Team Size 15)• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of targets. Show less

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  Fitness Point

  Dec 2016 - Feb 2017

  Manager

  • Developing and delivering customized fitness programs to clients.• Assessing clients' needs and planning exercise regimen and daily nutrition.• Collecting and recording clients' medical history to plan fitness programs accordingly.• Assisting with the daily activities of the organization like merchandising and floor moves.• Performing weekly check on safety and functioning of fitness equipment.• Negotiation & Coordination with Fitness Equipment vendors

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  ANGEL WELLNESS PRIVATE LIMITED

  Mar 2017 - Jul 2018

  Floor Manager

  Maintained excellent relationships by designing personalized workout programs to meet client's specific fitness / health needs & helped them stay on track to achieve their goals. Managing Operations & providing administrative support.Managing Operations Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Shouldering entire responsibility of Operations.• Managing Revenue, Monthly budget and forecasts.• Handling all Ops issues & customer related escalations validated & closed by RCA’s within TAT.• Dashboard Handling & Daily reporting for the management Delivering Customer Experience • Responsible for achieving the Operational Target (Conversion%, C-Sat & NPS).• Responded to customer questions and requests in a prompt and efficient manner.• Built relationships with customers to increase likelihood of repeat business.• Reviewed club operations, maintenance, administrations and made efficiency recommendations.People Management (Team size 20)• Managed full team schedule to maintain adequate coverage.• Evaluated team & employee performance to develop and implement effective corrective actions.• Handled employee payroll issues and ensured timely direct payments.Vendor Management • Negotiation & Coordination with Fitness Equipment vendors (E2E Procurement) Show less

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  Reliance Industries Limited

  Mar 2019 - Jul 2022

  Assistant Manager

  Asst. Manager Administration & Fitness : Reliance Industries, Ahmedabad (Mar’19 till Present)• Setting up / Managing Operations : Health & Fitness Club for the employees of Reliance • Supervising day-to-day operations of the administrative department and staff members. Furnish superior operational guidance & administrative support to sales, finance & management Ensure optimal operating efficiency, precise scheduling, and problem resolution for clients, managers & business unit as a whole. Liaise with local Government bodies for various renewals, permits, licenses, contracts to run the business effectively• Vendor Management, Maintenance & Execution. Negotiating with vendors on pricing, quotations, installations, AMC on a regular basis  Overseeing maintenance and repair of machinery, equipment, and electrical systems• Developing, reviewing, and improving administrative systems, policies, and procedures. Developing SOP of Officer Mess & Guest Houses Audit / Compliance of Food Tasting Parameters Audit / Compliance of Mess and Guest House hygiene & safety inspection • Ensuring office is stocked with necessary supplies and all equipment are maintained well. Reviewing & approving PR made in SAP  Communicating with vendors of RIL Retail and following up  Physically monitoring inventory / stocks, expiry dates and any emergency requirement• Working with accounting & management team to set budgets, monitor spending & expenses. Championing various cost management projects • Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.• Working with the engineering team towards the betterment of the facility in terms of changing landscape, space & installation management Show less

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  Shadowfax

  Jun 2022 - Jan 2024

  HR Manager
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  Self-employed

  Jan 2024 - now

  Sports & Holistic Nutritionist