Nicole Wilson

Experience

• 

  Acme Markets

  Nov 2005 - Sept 2009

  Cashier

  • Handled money• Created displays and advertisement• Stocked shelves

• 

  The Ohio State University

  Sept 2010 - Jun 2011

  Office Assistant

  • Managed phone lines• Assisted students with questions or problems• Handled mail• Managed computer documents and files

• 

  PetSmart

  Sept 2011 - Jul 2015

  • Trained employees entering the department• Managed department without assistance• Responsible for managing live animals including basic care and medical care• Provided customer service in a fast-paced environment• Managed displays • Solved customer problems and ensured customer satisfaction• Gained experience in multi-tasking efficiently

  • Customer Engagement Manager

    Mar 2014 - Jul 2015

  • Pet Care Lead

    Sept 2011 - Feb 2014
• 

  Brooks Brothers

  Jun 2014 - Jul 2015

  Sales Supervisor
• 

  Pet Supermarket

  Jul 2015 - Dec 2024

  Responsible for driving exceptional customer experience, operational excellence, and sales results for a territory of 17 stores with a team of 170 employees. As the Home Office District Manager, partnered with buyers, merchants, real estate, human resources, office training, and customer service/OMNI channel support to ensure seamless connection and execution between the corporate office and the retail stores. Ran a top 20 store in the company for company power rankings and continued to grow the sales volume year over year. Regional Training Manager from 2017-2022, traveling throughout the company approximately once a month to train new Store Managers to facilitate quick on-boarding and expedite their successful results. Facilitated training seminars throughout the district on sales tactics and product knowledge, focusing on brand loyalty and building average customer spend.

  • District Manager/ Area Manager

    May 2022 - Dec 2024

  • Store Manager

    Jul 2015 - May 2022