Talk to sales Try for Free
Cherrybelle Alonzo

Cherrybelle Alonzo

Followers of Cherrybelle Alonzo209 followers
location of Cherrybelle AlonzoUnited Arab Emirates

Connect with Cherrybelle Alonzo to Send Message

Connect

Connect with Cherrybelle Alonzo to Send Message

Connect

  • Timeline

  • About me

    Guest Relations Manager at Crowne Plaza Dubai

  • Education

    • De La Salle University

      1996 - 2000
      Bachelor of Arts Major in Psychology

  • Experience

    • Crowne Plaza Dubai

      Apr 2007 - Nov 2011

      • Guest Relations Supervisor

        Aug 2009 - Nov 2011

      • Guest Relations Agent

        Apr 2007 - Jul 2009

    • Crowne Plaza Dubai

      Jan 2013 - Nov 2014
      Assistant. Guest Relations Manager

      Responsible in leading the Guest Relations Team and ensuring high level of customer service is consistently maintained. Manage and resolve guest complaints promptly. Seek verbal feedback from guests on a regular basis and respond to all queries in efficient manner. Served as main point of contact for VIP guests. Maintain open communication and good relationship with other departments.

    • Crowne Plaza Dubai® Sheikh Zayed Road

      Nov 2014 - now

      In charge of Guest Relations Department & Executive Lounge Responsible for the management of daily operations of the Crowne Plaza Club Lounge; in charge of 12 team members ranging from receptionists, butlers, amenities clerks

      • Guest Relations Manager

        Jan 2017 - now

      • Club Floor Manager

        Nov 2014 - Dec 2016

  • Licenses & Certifications

    • - CTH ( Confederation of Tourism & Hospitality ) Level 4 Diploma in Hospitality Leadership ( QCF ) – February 2016

      Confederation of Tourism & Hospitality
      Feb 2016