Sheryl Knudson

Experience

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  Lifemark Group

  Jan 2005 - Jan 2007

  Executive Assistant to President / Chief Executive Officer

  *Effectively provided confidential senior executive, administrative, sales, and marketing support for the entire C Suite team. Created monitored and prioritized communication for the President / CEO including mail, texts, e-mail, voice-mail, faxes, and reports. Productively calendared appointments and meetings. *Facilitated domestic and International travel. Conducted detailed Internet research and drafted recommendations for action. Report creation and analysis. Designed, wrote, photographed and published a new corporate newsletter.*Event and meeting management, coordinated sales and employee recognition programs, organized volunteer activities. Board of Directors liaison activities. Developed effectual working relationships with diverse internal and external clients and interacted with poise and confidence. Show less

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  R. Zaballos & Sons, Inc.

  Sept 2007 - Apr 2013

  Executive Assistant to the Vice-President/ Partner

  *Effective Senior Management support in an Executive environment using a high level of diplomacy, political acumen and complete discretion and confidentiality.* Solid organizational and customer service skills to effectively manage multiple priorities, quickly evaluate complex issues and identify and implement solutions and multi-task within demanding timeframes. * Strong Interpersonal communication skills including active listening, critical thinking and persuasiveness with all levels of staff and clients.* Proven ability to work independently, to be inventive and creative while conceptualizing, organizing, and directing projects and hosting events.* Advanced computer skills in the MS Suite software, Adobe Creative Suite and database management, IT Troubleshooting and Issue resolution. Show less

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  Pacific Union

  Jul 2014 - Dec 2015

  Administrative Assistant

  *Support Regional Executives and 30+ Real Estate Professionals.*Cultivate a welcoming and smooth-running office for maximum efficiency and productivity; including first-class reception and hospitality, confidential messaging, mail distribution, supply procurement, and conference room scheduling. Diplomatically enforce company policy.*Meticulously maintain digital and paper transactions and MLS online files to enhance sales and meet compliance standards. *Effectively troubleshoot and resolve technology issues, teaming with IT specialists. Provide website and sales tools support.*Assist in the creation and production of printed and digital marketing materials and mailings. Publish daily sales update emails. *Prepare recruitment packages. Show less

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  Pacific Union Joined Compass!

  Jan 2016 - Dec 2021

  Promoted to Operations Manager | Leadership Team

  *Oversee Operations, Facilities Management, and Leadership and Agent Support for 3 Real Estate offices to ensure a productive environment for 90+ Sales Professionals.* Lead staff, recruit, onboard, and train new team members and agents. Liaise with Human Resources* Collaborate with IT for all computer/network/IT issues*Provide Agent and Staff training and assistance with Brokerage Platform Tools/Marketing Communications /Social Media /Real Estate Industry Apps * Meaningful Event Planning and Execution. Regional Sales Meetings Host via Zoom and Google Meet.* Place and track supply orders, maintain vendor relations*Review and approve accounts payable, agent account billing, and reconciliation* Facility Management *Special Projects Show less

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  Compass

  Jan 2022 - Oct 2023

  Executive and Agent Support

  *Relationship manager and Compass Platform assistant for a roster of real estate agents. Provide real-time, best-in-class support that ensures their business success and promotes agent retention. Assist with Marketing content and creation.*Proactively identify agent needs, develop solutions, and conduct Compass product and program trainings and meetings with agents both in-person and virtually via Zoom and Google Meet.*Welcome new agents by conducting onboarding sessions for individual agents and agent teams, ensure a smooth transition to Compass, and promote product and program adoption.*Document and continuously improve best practices, resources, and SOPs.Collaborate with colleagues to solve customer support tickets. Troubleshoot and solve issues related to Compass tools, third-party applications, and technology/devices: including expert computer assistance with PC and Macs, Microsoft Suite: Excel, Word, PowerPoint, Outlook, Google Docs, Google Sheets, Google Slides, Adobe Creative Suite, and Adobe Acrobat Pro.*Partner closely with Sales Managers and local leadership on special projects. Provide operational and facilities support. Show less

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  G.L.O.M. Global

  Dec 2023 - now

  Executive Assistant

  *Proficient and detail-oriented executive assistant with a proven track record in managing complex calendars, facilitating meetings, and serving as a key liaison to company directors. *Adept at coordinating schedules, prioritizing appointments, and ensuring seamless communication between executives and stakeholders. Skilled in hosting virtual and in-person meetings, including arranging logistics, preparing agendas, and capturing accurate minutes. *Known for maintaining confidentiality, professionalism, and discretion in all interactions. Show less