Talk to sales Try for Free
Fiona Mara

Fiona Mara

Duty Manager

Followers of Fiona Mara22 followers
location of Fiona MaraMelbourne, Victoria, Australia

Connect with Fiona Mara to Send Message

Connect

Connect with Fiona Mara to Send Message

Connect

  • Timeline

  • About me

    Duty Manager

  • Education

    • Warren Central High School NSW

      -

    • Warren Central High School

      -
      Certificate III Hospitality Administration/Management

  • Experience

    • Watsonia RSL

      Nov 2003 - now
      Duty Manager

      Multi skilled , open of venue, banking and cash handling and counting of tills and cashier. Data entry and reconciliation of gaming,TAB &Keno .All duty’s associated with the smooth running of the Sports bar , gaming room , restaurant, kitchen, reception & cafe. Gaming reconciliation Data entry Face to face customer service Banking &cash handling Open and close of the RSL venue Functions Co-Ordinator, Waitress, Gaming, Bar Attendant, Brista All Reception duty's associated with the RSL. Assist Functions Manager in sales & preparation. Assist in kitchen in presenting food and waitressing. Organize and assist elderly patrons. Daily servicing and banking of gaming machines, including KENO and TAB operation Assist with all duties associated with Gaming, Bar, café, Function & Restaurant areas. Back of house banking and balancing of money Cash handling / Cashier / tills and end of day Driving the club’s courtesy bus. All management duties associated with the smooth running of the venue. In this position you must be a multitasker and multi skilled. Show less

    • VicRoads

      Oct 2020 - Jul 2022
      Licence testing officer

      Face to face customer service Licence issuing Banking Exemptions approvals Online search, Check & verification of Overseas and interstate licence Record and verification of personal information and data into Vic roads data base. Taking License testing involves you being out on the road with learner drivers, assessing and documenting driving skills, while directing them around pre-determined test routes.

    • Australia Post

      Nov 2022 - Feb 2023
      Customer resolutions specialists

      As the first point of contact for network facilities, my resilience and ability to provide solutions will enables me to confidently reassure and retain our customers. As an integral member of our community my position as a Customer Service Consultants I have attention to detail, strong empathy and a positive attitude, and enjoy dealing with a range of customers every day.

    • PERSOLKELLY

      Nov 2022 - Nov 2022
      Customer Service Representative

      Working for TAB as an EBT host , helping customers when needed .

    • Victorian Electoral Commission

      Nov 2022 - Nov 2022
      Customer Service Representative

      Face to face customer service , checking and marking names off the electoral roll, ballot box security , ballot sorting & counting.

    • Australia Post

      Aug 2023 - Nov 2023
      Inbound customer service consultant

    • Australia Post

      Nov 2024 - Feb 2025
      Resolution/ customer service specialists

  • Licenses & Certifications

    • Cert III

      FS Consultoria Linguística & e-Learning

    • First Aid

      Allens Training

    • Introduction to digital literacy

      EWorks
      Aug 2020
      View certificate certificate

    • KENO

      The VGCCC

    • CERTIFICATE III IN HOSPITALITY

      SC Learning
      Oct 2012

    • Gaming License

      The VGCCC
      Nov 2021

  • Volunteer Experience

    • Driving Instructor / mentor

      Issued by L2P
      L2PAssociated with Fiona Mara