Sunny Singh

Experience

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  Topcon Positioning Systems

  Apr 2011 - Jan 2015

  • Working directly with the Facilities Manager to ensure the Security and Reception processes run smoothly• Training new Facilities administrators and Reception personnel on handling the front desk and ordering supplies from various vendors• Built an Access database to track employee badge access information • Wrote a step-by-step manual on processing requisitions and purchase orders to help new users learn the process quickly and easily• Recorded video demos using screen capture software to train new members on the badge making process• Coordinated with IT and Facilities to fulfill hardware/software requirements for a new CCTV installation at the Livermore sites Show less

  • Desktop Support Intern

    Jun 2013 - Jan 2015

  • Safety & Security Assistant

    Apr 2011 - Jan 2015
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  Murphy, McKay & Associates

  Apr 2015 - Dec 2015

  Relocation Technician

  • Relocating client computer workstations and servers/switches

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  ProActive Business Solutions, Inc.

  Jun 2015 - Dec 2015

  Desktop Relocation Technician

  Disconnecting and reconnecting client computer workstations during a move

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  Collabera

  Jul 2015 - Sept 2016

  Field Service Technician

  • Responding to hardware break-fix service calls assigned by Unisys/Dell across multiple counties (San Joaquin, Alameda, Calaveras, Stanislaus)

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  MANTECA UNIFIED SCHOOL DISTRICT

  Sept 2016 - Jan 2019

  Digital Support Technician I

  • Performing break-fix repairs on Dell and Panasonic devices to serve about 30 different school sites within the District• Providing helpdesk support to over 300 district employees with various technical issues related to Office 365, Windows 10, Adobe suite, network printers, software/hardware malfunction and more• Reimaging computers using SCCM and Active Directory• Resetting employee passwords using Active Directory• Providing IP information to the systems team for adding new network printers to the print server on Windows Server 2016• Managing and troubleshooting district-wide performance issues with various student curriculum and information systems• Acting as a substitute DST for school sites without support• Training/assisting new or struggling DSTs at their school sites• Migrated school site from Win 7 to Win 10 to earn second place Show less

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  Modis

  Apr 2019 - Oct 2020

  Desktop Support Analyst
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  HCL America, Inc.

  Oct 2020 - now

  Technical Analyst