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Lungile Mathe

Lungile Mathe

Customer Services

Followers of Lungile Mathe454 followers
location of Lungile MatheCidade de Joanesburgo, Gauteng, África do Sul

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  • Timeline

  • About me

    Project Manager, Chief Digital Transformation Office (CDTO)

  • Education

    • Boston Business College

      2001 - 2003
      Diploma; Information Systems; Information systems

      A+, N+, MCTIP

    • Wits Business School

      2022 - 2023
      Business Administration and Management, General

    • MANCOSA

      2018 - 2021
      Bachelor of Commerce - BCom COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

  • Experience

    • MTN

      Oct 2004 - Mar 2006
      Customer Services

      ResponsibilitiesAnswer all incoming calls from customers ,dealers and clientsResolve queries on handsets , products ,services and network related issuesSearching for directory services numbers ,giving them or sms'ng themTransferring clients to their requested directory

    • ATM Solutions

      Apr 2006 - Jan 2008
      Technical support consultant

      ResponsibilitiesAnswering all incoming calls to the technical help desk,Proactive monitoring of atmsTroubleshooting technical errors and clearing them either telephonically or remotelyLogging calls for techniciansDispatching technicians to various sitesPulling uptime report to ensure low atm downtime numbers Reason for LeavingPromoted to a Desktop Support Post

    • ATM Solutions

      Mar 2008 - Sept 2009

      Main Duties Responsible for advanced faultfinding and repair on all Desktops as per details:Administer operating system (2000/XP/Windows 7)Administer existing application software e.g. MS OfficeEnsure functionality of packaged non-proprietary softwareEnsure Virus Protection functionality and updates on Virus SoftwareEnsure that "Standards" and "Protocols" are adhered toCoordinate hardware repairs / cablingAssist in user training, support and educationInstall new Hardware / SoftwareAdministration of Active Directory/ExchangeSupport on frontend application systems (Web Live)Support of first line CIC incidents (User Creation/Deletion, Password Resets)Use of SCCM for remote supportImaging of desktops and laptops through OSDAdherence, updates and improvements to Standard Operating Procedures Company ATM Solutions Show less

      • IT Technician

        Jan 2008 - Sept 2009

      • IT Support

        Mar 2008 - Aug 2009

    • Dimension Data

      Sept 2009 - Feb 2013
      IT Support

      IT Support to VIP users

    • Alexander Forbes

      Mar 2013 - Jul 2013
      Technical Specialist

    • Barclays Africa Group Limited

      Aug 2013 - May 2023
      Information Technology Security Analyst

    • Absa Group

      May 2023 - now
      Project Manager

  • Licenses & Certifications

    • Certified Associate in Project Management (CAPM)®

      Project Management Institute
      Jan 2021
      View certificate certificate

    • Security +

      CompTIA
      Jul 2014