Prathusha Vasireddy

Experience

• 

  ICICI Bank Ltd

  Jun 2013 - Dec 2014

  Customer Service Officer

  • Actively perform customer service and query resolution, audit along with process regularization• Key advisory for the front office on matters related to Account opening and conducting periodic reviews• Perform complaint redress by rendering personalized detailing and analyzing individual issues for resolving matters for their satisfaction• Communicate with customers on a periodic basis for converting inactive customers and turn them into active users and collect new leads from existing customers• Conduct regular verification of KYC documents and client data for matters related to opening, closing, and maintenance of account in addition to handling cash Show less

• 

  Ivy Comptech

  Sept 2016 - now

  Team Lead

  Accounts Receivable• Comparing daily and weekly Balance Reports. Grouping in reporting andtransaction currency• Sending Top-up/Funding Requests for treasury teams by tracking Net activity.• posting daily Bank Entries and Bank reconciliations multi-currency entries in Oracle Fusion and Irec.• Responsible to prepare AR reconciliations & actively present in all Month close activities• Identification of player related transactions in various bank statements• creating Formats for Rebuilding data as per required format and upload into IREC which is Recon tool.Investigation & Reconciliation• Handling & investigation on regular exception list and reconcile them by communicating with variousrisk and compliance team.• Making Journal Entries in Oracle Fusion for FX booking on cross ccy Txns and clearing comparison.• Confirmations on Receivable balances monthly wise by doing balance reconciliations.• Dealing with around forty PSP (Payment Service Provider) of different countries to accessand analyze their reports.• Detecting transactions that require investigation on daily basis for all the PSP’s• Investigate unreconciled values with root cause analysis and assign them to respective teams to further clarify or action• Coordinating with other teams like PNA, RISK team and UK & Latam Teams for identified uncleared transactions and resolving it as needed.• Account creations and set up the RECON rules in IREC for each sub account, as per flow of the transactions• Setting up of Variance limit (reconciliation purpose) for the subaccounts with multi currencies• Resolving issues on the critical pending transactions within particular time frame• Act as point of contact for other teams regarding the transactions or players activity flow• Reconfirm accuracy of the ledgers by comparing it with activity loaded on daily basis.• Ageing analysis of PSP and looking their Outstanding transactions.• Taking active part in every Migration Process. Show less