Lisa Lucas

Experience

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  Gaul and Associates

  Jun 1985 - Jun 1986

  Draftsperson, bookkeeper

  Assisted principal architect with commercial interior design, color boards, floor plans, specifying and ordering office systems and other furniture and furnishings.

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  Weddings Compleat, Inc

  Jul 1986 - Feb 1998

  Owner

  Bridal retail store selling wedding attire and accessories as well as tuxedo rentals. In a turn-around situation, increased sales from $125,000 to $725,000 in 1991. Three generation family owned business started in 1975 sold in 2001.

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  RE/MAX

  Sept 2003 - Jan 2012

  Sales Associate

  Real estate agent, Certified Residential Specialist

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  Professional Grant Writer

  Oct 2007 - Nov 2015

  Freelance Writer

  Freelance Writing; Grant Writing; Small Business and Non-Profit Consulting and Support.Blogger at Open Salon for several.years, with numerous Editor,s Choice picks and one report on President Obama's visit to Central Florida on salon.comCurrently blogging about Tiny House living on www.mythrv.comRecent experience with writing and reporting for homeless support and services including HUD's Emergency Services Grants for Homeless Prevention and Rapid-Rehousing as well as state and local grants for homeless services and housing.Previously wrote and implemented the Drug-Free Communities Grant and facilitated resource development using the SAMSHA and CADCA models for drug and alcohol prevention. Show less

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  Just Rentals, LLC

  Nov 2011 - Aug 2012

  Property Manager

  • Showed property to prospective tenants, took applications, qualified tenants, prepared leases, organized move-in, collected rent and security deposits. Entered new tenants and payments into bookkeeping system; responsible for future rental collections. Co-managed 225 rentals units.• Solicited new property listings, listed new properties, communicated with owners.• Updated website, created new website templates for annual and seasonal rentals and other marketing materials.• Increased annual and seasonal rental income by 18% in first six months of 2012 over previous year.• Assessed and scheduled repairs; coordinated expenditures with vendors and owners. Show less

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  Ridge Real Estate

  Aug 2012 - Apr 2014

  Sales Associate

  Offering top notch customer service to both sellers and buyers. Marketing your home is my specialty -- lots of photos and descriptions to make your home stand out from the rest!• Advocate for customer understanding of the parameters of various lending products, and coordination of the approval process between homebuyers and lenders.• Thorough knowledge of the Rural Housing Program, Nehemiah, SHIP and other governmental programs for lower income qualification, worked with these agencies to qualify buyers and navigate customers through the process.• Managed the process from contract to closing, working closely with inspectors and lenders, negotiating repairs and seller concessions as needed. Monitored and tracked the process, resolving problems and conflicts.• Coordinated and wrote all marketing for internet, mailers and media as well as maintained a customer database on Microsoft Outlook.• Understanding of governmental program requirements including State Real Estate Laws, Fair Housing Laws, FHA and VA lending procedures and conditions of approval. Show less

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  Highlands County Coalition for the Homeless

  Oct 2012 - Mar 2014

  Executive Director

  Completed delinquent HUD reports to release $38,000 of homeless software management (HMIS) funds in the first thirty days. Created a budget to manage operations; maintained new State of Florida staffing grant of $76,000 to generate sufficient cash flow to stabilize the non-profit financially. Recruited and hired two additional staff members. Implemented a user friendly software system for data collection and case management for homeless housing and services used by six rural counties. Wrote and obtained two HUD Emergency Solutions Grants (ESG) for homeless Prevention and Rapid Re-Housing; provided ESG housing case management and monthly reporting. Successfully advocated with local state legislature representative to support a fifty percent increase in staffing grant funds. Petitioned Florida Housing Finance Corp. for the opportunity to apply for funds to create affordable housing units in rural communities that were typically awarded only to urban areas. Show less

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  Amazon.com

  Aug 2014 - Oct 2014

  CSA

  Customer service in a call center supporting Kindle content and devices as well as providing general retail product information, tracking missing packages, contacting suppliers, updating accounts and subscriptions, replaced and refunded items as needed and reported on phone contact trends. Answered up to 45 calls per day with customer satisfaction goals met and exceeded per company metrics.

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  Kadlec

  Apr 2015 - Apr 2016

  Clinic- Insurance Collector

  Worked with a team member to correct medical billing errors and resubmit denied claims to Premera, Aetna, Asuris and Regence. Used recent educatio in medical terminology, ICD-10 CM and CPT coding, as well as training in EPIC software together with customer service skills to collect insurance balances on accounts receivable.Previously employed with Kadlec Regional Medical Center in the Human Resources department.

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  CSRA

  Oct 2016 - May 2017

  Patient Registration Specialist

  PRS for HPMC, occupational medicine provider for the DOE's Hanford Nuclear Waste Cleanup Project

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  Arise

  Jul 2018 - Aug 2022

  Customer Service Representative

  CSR for a major Vision Care Provider