Roberto Arienzo

Experience

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  Pupi&pupe management italy

  Jul 2005 - Feb 2011

  Customer Service Manager

  - Motivated the service team to excel through a busy champagne service - Trained the champagne bartender and waiter to exacting standards - Coordinated staff schedules, absence, and training requirements - Created and executed PR and marketing campaigns to build the business - Hosted events, and oversaw all logistics, inventory, and budgets

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  Loyd’s Baia Hotel

  Jun 2006 - Sept 2009

  Team Leader

  - Managed a 10-strong entertainment team through the summer programme series, responsible for recruitment, induction, training and development - Planned and hosted entertainment activities including games, drama and comedic sketches

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  Gelato Mio Ltd

  Apr 2011 - Dec 2012

  Sales Assistant / Bar Supervisor

  - Entrusted to train and development new starts in each aspect of the business - Formed rapid rapport with customers through their purchasing lifecycle - Delivered immersive, first-class customer service in each interaction - Supervised the bar team, and trained them in enhanced customer care

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  Millennium Hotels and Resorts

  Dec 2012 - May 2019

  The Bailey’s Hotel is a boutique hotel in the heart of Kensington, London. Promoted to F&B Manager, was responsible for leading the team through fast-paced operations, with a focus on staff service excellence. - Recruited customer-centric talent into the team, led all inductions, training and performance appraisals and a high-performance team - Pivotal to the post-renovation launch plan, implemented a new Customer Satisfaction challenge that maximised sales and revenue - Used Employee Engagement tactics to improve team culture, and bring new focus on delivering service excellence in every customer interaction - Ensured complete health and safety of staff and customers - Conducted training needs analysis to focus on learning activities in the team - Negotiated with suppliers, and supported inventory management - Designed menus and supported marketing activities Show less

  • Food and Beverage Manager

    Jun 2017 - May 2019

  • Food and Beverage Supervisor

    Mar 2015 - May 2017

  • Food And Beverage Assistant

    Dec 2012 - Feb 2015
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  Caldesi Restaurants and Cookery Schools

  May 2019 - May 2022

  Restaurant General Manager

  Caldesi Restaurants & Cookery School bring a unique business model that blends education with italian gastronomy experiences. As Restaurant Manager, hired leads a high-quality, fast-paced restaurant and trains staff to the highest standards of customer service and service standards. - Implements COVID-19 safe working and service standards to ensure restaurant compliance with government guidelines - Recruits, inducts, and trains staff, and sustains high motivation and energy - Defines customer service standards, and uses feedback from review websites to continually improve the customer experience - Energises teams to deliver to customer service, operations and commercial KPIs, targeting training to maximise their performance - Analyses sales levels, profitability and costs from supplies and consumables- Creates marketing and promotional activities, discounts, and incentives - Works with the Head Chef to create menus and seasonal offerings- Sustains high standards of quality control, health, safety, and hygiene - Generates a positive brand reputation that creates loyal customers Show less

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  Art'otel

  Oct 2022 - Jan 2024

  Restaurant General Manager (Pre-opening)

  Collaborating with cross-functional teams, I contributed to project management, strategic planning, and execution, ensuring a seamless launch and outstanding guest experiences for two restaurant concepts. This experience showcased my ability to thrive in dynamic environments and deliver exceptional results in the hospitality industry.• Project Management: My proficiency in project management tools and techniques facilitated efficient collaboration among departments, ensuring a synchronized launch.•Strategic Planning: Identifying target markets, competitive differentiators, and growth opportunities, I played a role in shaping the overarching strategy. • Execution Excellence: I led cross-functional teams through the execution of the project plan, ensuring that all elements, from interior design to operational logistics, aligned with the envisioned guest experiences. My attention to detail and problem-solving skills allowed us to navigate unforeseen challenges and maintain the project's momentum.• Stakeholder Liaison: Engaging with internal and external stakeholders, I facilitated effective communication channels.• SOP Development (Standard Operating Procedures): By adhering to standardized procedures, we consistently delivered exceptional service, resulting in positive guest feedback and reviews. Show less

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  Caldesi Restaurants and Cookery Schools

  Jan 2024 - now

  Sales And Communication Manager

  Sales And Communication Manager:- Developed and executed sales strategies to meet company targets and increase revenue.- Collaborated closely with the marketing team to align sales and marketing efforts.- Built and maintained strong relationships with key clients and partners.- Conducted market research and analyzed trends to identify new business opportunities.- Prepared sales reports and provided regular updates to the management team.Marketing Executive:- Developing marketing campaigns to promote restaurants and cookery school classes.- Created and managed content for social media platforms, website, and email campaigns.- Conducted market research and competitor analysis to identify market trends and customer needs.- Collaborated with the sales team to create promotional materials and sales collateral.- Monitored and analyzed campaign performance and made recommendations for improvement. Show less