Wayne Goezaar

Experience

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  Foschini Group Financial Servic

  Aug 2006 - Jun 2008

  Credit Advisor

  • Telephonic collections• Handling and distributing account inquiries• Contacting customers to collect payment on overdue accounts• Payment plans/payment options• Deliver a consistent and professional level of service at all times• Achieve set targets and call quality objectives

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  TFG Infotec

  Jul 2008 - Jun 2009

  Service Desk Agent (1st line Support)

  • Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets.• Identify and escalate requests requiring urgent attention in order to resolve as quickly as possible.• Record details of all incidents, timeously and accurately paying attention to detail.• Ensuring that an on-going contribution toward positive customer satisfaction is achieved.• Coordination of incidents and requests in order to meet Service Level Agreements.• Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA.• Adherence to call lifecycle processes and procedures.• Maintain adequate knowledge of supported systems to provide high-level support.• Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes and procedures• Display professional, helpful, responsive behaviour and willingness to assist the customers at all times.• Assist with internal desktop support queries such as printer setups, software installs and troubleshooting.• Liaising with the project management team, 3rd line engineers and network engineers on a regular basis. Show less

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  TFG (The Foschini Group)

  Jul 2009 - Sept 2016

  Procurement Administrator

  • Ensure adherence to Procurement Legislation, Policies and Procedures in line with guidelines of the• SCM framework;• Liaise with business unit managers to ensure that bills of quantities, job specifications or Terms of Reference are clearly defined and presented to Manager: Demand and Acquisition;• Custodian of evaluation reports and Procurement Proposals and quotes;• Formulate comprehensive and accurate evaluation reports with recommendations for authorisation;• Compile a detailed weekly procurement report to the Manager : Demand and Acquisition indicating projects status;• Capturing of all Purchase orders on SAP and maintaining of purchase order records• Custodian of evaluation reports and Procurement Proposals and quotes;• Formulate comprehensive and accurate evaluation reports with recommendations for authorisation;• Capturing of all Purchase orders on SAP and maintaining of purchase order records Show less

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  TFG Infotec

  Oct 2016 - May 2021

  IT Procurement Officer

  • Responsible for managing end-to-end procurement process.• Ensures cost effective procurement of IT Hardware and software.• Manages and maintains relationships with vendors• Interfaces with IT Managers and business areas to plan and prioritize purchasing activities.• Negotiates prices, service delivery and lead time with vendors• Reviews and maintains software and hardware inventory on SAP• Creates SAP assets and purchase orders then transmits and prioritizes approved purchase orders To suppliers/ vendors.• Tracks orders and drives vendor quality in line with Service level agreements• Reviews, updates, and maintains purchase orders until they are closed. Leads finance staff in resolving reception and invoice discrepancies.• Communicates effectively at all levels• Identifies opportunities and makes decisions when faced with complex situations.• Ensures adherence to preferential procurement and procurement best practice guidelines.• Develops monthly reports on procurement SLAs• Monthly Reporting on Actual IT spend VS planned spend Show less

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  Equilibrium

  Jun 2021 - Feb 2023

  Member Board of Directors

  Attended community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.Approved bi-annual budgets and general spend for the organization, including raises and bonuses.Assisted with coordinating fund raising projects that increased revenue for the organisation.Produced high-quality and effective written communication at all stages of the development process.Participate in strategic planning to help set the organizational direction.

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  WNS

  Mar 2023 - now

  Deputy Manager Procurement

  Responsible to manage an efficient and effective purchasing operation for the procurement of materials, supplies, equipment, and services based upon applicable statutes and established purchasing policies and procedures. Responsible for the implementation of the purchasing systems and RFX processes, and the contract administration to provide support and assistance for department managers/department directors/ VPs related to their purchasing needs. Manages contracts with application knowledge to manage the database. Show less